CiviCRM Community Forums (archive)

I have set up CiviCase according to the wiki and everything is ok - I can see all my case types and activity types in the appropriate option lists.

But when I manage a case and add/schedule activities, it does not show any of those activities where it should under Case Activities, it just says 'Processing...'

On the CiviCase Summary tab (when viewing a contact) it shows everything fine, but once I click Manage Case to open the case, none of the activities show up.

Screenshots: http://i51.tinypic.com/jjlpv5.jpg



Any ideas?

BTW I am running CiviCRM 3.3.1


Full XML:
<?xml version="1.0" encoding="iso-8859-1" ?>

<CaseType>
  <name>ProgramX Recruitment</name>
  <ActivityTypes>
    <ActivityType>
      <name>Open Case</name>
      <max_instances>1</max_instances>
    </ActivityType>
    <ActivityType>
      <name>Initial Contact</name>
    </ActivityType>
    <ActivityType>
      <name>Meeting To Pitch ProgramX</name>
    </ActivityType>
    <ActivityType>
      <name>Follow up</name>
    </ActivityType>
<ActivityType>
      <name>Change Case Type</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Status</name>
    </ActivityType>
    <ActivityType>
      <name>Change Case Start Date</name>
    </ActivityType>
  </ActivityTypes>
  <ActivitySets>
    <ActivitySet>
      <name>standard_timeline</name>
      <label>Standard Timeline</label>
      <timeline>true</timeline>
      <ActivityTypes>
        <ActivityType>
          <name>Open Case</name>
          <status>Completed</status>
        </ActivityType>
      </ActivityTypes>
    </ActivitySet>
<ActivitySet>
      <name>pitch_meeting_followups</name>
      <label>Pitch Meeting Followups</label>
      <timeline>true</timeline>
      <ActivityTypes>
        <ActivityType>
          <name>Follow up</name>
          <reference_activity>Meeting To Pitch ProgramX</reference_activity>
          <reference_offset>1</reference_offset>
          <reference_select>newest</reference_select>
        </ActivityType>
        <ActivityType>
          <name>Follow up</name>
          <reference_activity>Meeting To Pitch ProgramX</reference_activity>
          <reference_offset>4</reference_offset>
          <reference_select>newest</reference_select>
        </ActivityType>
      </ActivityTypes>
    </ActivitySet>
  </ActivitySets>
  <CaseRoles>
    <RelationshipType>
        <name>ProgramX Coordinator</name>
        <creator>1</creator>
        <manager>1</manager>
    </RelationshipType>
 </CaseRoles>
</CaseType>



@demeritcowboy:

Drupal log /admin/reports/dblog/ shows no errors.

Is that what I should be checking or something else?

@demeritcowboy:

Checked both access_log and error_log, nothing 

@demeritcowboy:

What a great idea!

In FireBug > Console > HTML I see this error message, which CiviCRM does not display:

Sorry. A non-recoverable error has occurred.
Unable to load configuration file for the referenced case type: 'Settings' (learn more...).

What might that mean? The only case type I have is one called 'ProgramX Recruitment'
The XML file too does not contain the word Settings anywhere

@demeritcowboy:

Bingo! There was no mention of Settings.xml in the manual http://en.flossmanuals.net/civicrm and I was following along there, they must have forgotten to include a mention of it.

What about the SampleConfig.mysql file; is that needed for anything if I already added the types and activities via civicrm?

Thanks for your patience with this! Much appreciated.

thanks so much for all your help