CiviCRM Community Forums (archive)

Hi. We have annual memberships, which members now need to renew now. They have all moved over from Current to Grace status (i.e. "current" ran out at year end, and they've got three months of "grace" before we give up on them).

However, in the (front end user) Dashboard, there isn't a "[ renew ]" option next to these memberships. If I change the status to be an inactive one (i.e. grace is no longer regarded as good standing) they go to the inactive section but "renew" still isn't an option, and the same if I create a new status with a different name that does much the same thing or just expire those memberships. Each time I'm running the MembershipUpdate.php script.

What is the trigger to offer [ renew ] in the front-end-user Dashboard? I want these memberships to appear as current but be renewable now, without waiting until they Expire and get mixed up with the other expired memberships someone may have.

Thanks. Because I imported all the members to CiviCRM the individual memberships are mostly back-end created (although the membership type are all ones that can be signed up to via a contribution page in  the front end). What is the key feature: whether that particular membership record was created in the back-end, or whether that membership type is back-end only?

The [renew] link is displayed for memberships that where the original sign-up was "online" (via an online contribution page) - since the dashboard needs to know that there is a valid online contrib form for the user to go to that supports membership signup / renewal. Since you're not seeing those links, I'd assume there memberships were initially entered by staff (back-office input).

If you now have a configured online contribution / membership signup form on your site, you can potentially update the existing memberships so that they can take advantage of self-service renewals (altho it will potentially be a bit of a hassle if you have lots and you don't have some MySQL skills available). Three options:

1. Manual updates (assuming you are on latest 3.3 release):
* Find Contributions - where contribution type = **whatever type you use for membership fees
* Edit each of these contributions and set the "Online Contribution Page" (Additional Info pane) to the page you've configured for online self-service membership signup and renewal
* These members should now see [ renew ] link and be directed to that online contrib page

2. Would be great if you could do the above using Batch Update via Profile. However, we don't currently expose the Online Contribution Page property of contribution records to batch update. You could consider creating and submitting a patch for this.

3. Batch updating via MySQL (try this on test copy of db first)
* Identify the "id" of the contribution type you use for membership fees, and the id of the online contribution page for membership signup/renewal
* Use a SQL command to set civicrm_contribution.contribution_page_id to the id of your signup/renewal page WHERE contribution_type_id = your membership fee contribution type