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Author Topic: Cannot download reports (CSV) in IE8  (Read 2520 times)

websynapse

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Cannot download reports (CSV) in IE8
January 16, 2011, 03:06:42 pm
Hi

We're having an issue for Internet Explorer 8 only. For any report, we get the error message (where N is the report number) :

Unable to download N from mysite.org

Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again later.

Has anyone had this happen?

websynapse

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Re: Cannot download reports (CSV) in IE8
January 26, 2011, 12:37:08 pm
OK, does anyone have any advice on how to fix it?

Hershel

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Re: Cannot download reports (CSV) in IE8
January 26, 2011, 02:11:37 pm
I'm afraid that most team members don't use IE very much. I myself can't suggest any fix for this. If it works on other browsers (including IE7) then I would suggest it's a bug in IE8 actually.
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BadPenguin

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Re: Cannot download reports (CSV) in IE8
July 18, 2011, 11:06:28 am
Quote from: websynapse on January 16, 2011, 03:06:42 pm
Hi

We're having an issue for Internet Explorer 8 only. For any report, we get the error message (where N is the report number) :

Unable to download N from mysite.org

Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again later.

Has anyone had this happen?

I am experiencing the same problem when attempting to export any report to CSV., IE8, from an SSL server. All work fine in FF.

I have a feeling the fix might look like this:

http://forum.civicrm.org/index.php?topic=4127.0

But I have no idea where that would apply...

Dave Greenberg

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Re: Cannot download reports (CSV) in IE8
July 18, 2011, 04:01:25 pm
Check the download() function in CRM/Utils/System.php. Looks like the IE headers are defined there so you can debug and see if adding forcedownload or modifying in some way makes things work for you. A patch the fixes the problem for you (and still works in IE7 would be appreciated). While debugging you should probably verify that the $isIE flag is set for IE8 (that might be the root of the problem if the HTTP_USER_AGENT has changed).
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  • Cannot download reports (CSV) in IE8

This forum was archived on 2017-11-26.