Author Topic: Error when opening new case (Read 937 times)

Conte01 · January 17, 2011, 06:59:49 am

hi

i just activated civicase. dashboard seems to work fine, but when i click on new case i get the following error:

Fatal error: Class 'CRM_Case_Form_Activity_' not found in /kunden/251568_1030/webseiten/crm/sites/all/modules/civicrm/CRM/Case/Form/Case.php(174) : eval()'d code on line 1

any ideas/solutions?

thanks
conte

Dave Greenberg · January 17, 2011, 07:51:42 am

Looks like this line (~145) which sets activityTypeFile to OpenCase.php is failing:

Code: [Select]

        if ( $this->_activityTypeFile = 
             CRM_Activity_BAO_Activity::getFileForActivityTypeId($this->_activityTypeId,
                                                                 'Case') ) {

Not sure if it's an i18n issue (are you running the site in German?), or if the expected Activity Types for CiviCase aren't present. You can check the 2nd possibility by going to Administer > Option Lists > Activity Types and checking the under "Component" = "Case", you see "Open Case" as well as Follow up, Change Case Status, etc.

If those are present, I think you'll need to debug the above call and see what's returned etc.

Conte01 · January 24, 2011, 06:32:08 am

thanks dave. pointed me in the right directions.

the activities for civicase were deactivated.

nevertheless the error message looks "hardcore" for such a problem

thanks
conte

Dave Greenberg · January 24, 2011, 04:18:37 pm

Yeah, error message is not too helpful. I've cleaned this up a bit for 3.4 / 4.0:
:http://issues.civicrm.org/jira/browse/CRM-7442

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Author Topic: Error when opening new case (Read 937 times)

Conte01

Error when opening new case

Dave Greenberg

Re: Error when opening new case

Conte01

Re: Error when opening new case

Dave Greenberg

Re: Error when opening new case