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  • CiviCRM Community Forums (archive) »
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  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • import issue
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Author Topic: import issue  (Read 1783 times)

vijai

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import issue
December 16, 2007, 06:50:48 am
I keep getting this error:

 We could not move the uploaded file institution.csv to the upload directory /. Please verify that the CIVICRM_IMAGE_UPLOADDIR setting points to a valid path which is writable by your web server.

I know that all the upload directories exist, but it is apparently trying to write to '/'

Any pointers?

Michał Mach

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Re: import issue
December 16, 2007, 07:10:34 am
Hey,

Please double verify that "Temporary Files" in Administer CiviCRM › Global Settings › Directories is set to proper value - for example, you might have space between first character ("/") and the rest of the path. If that's not the issue, please let us know which version of CiviCRM are you using.

Thx,
m
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vijai

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Re: import issue
December 16, 2007, 07:38:05 am
no space

path is /var/www/html/tempweb/files/civicrm/upload/ which exists and is writable

version CiviCRM 1.9.12432.

Michał Mach

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Re: import issue
December 16, 2007, 08:13:49 am
Hey,

Could you enable debugging in your install (Administer CiviCRM › Global Settings › Debugging, "Enable Debugging" option) and check what's the value for uploadDir in smarty debug window (in {$config} section)? (instructions on how to do it are on the Debugging screen, you can see them after hovering mouse over yellow question mark).

I assume you didn't do any custom code modifications on your CiviCRM install?

Thanks,
m
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vijai

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Re: import issue
December 16, 2007, 08:28:38 am
Hi,

smartyDir => /var/www/html/tempweb/modules/civicrm//pa...
pluginsDir => /var/www/html/tempweb/modules/civicrm//CR...
templateDir => /var/www/html/tempweb/modules/civicrm//te...
templateCompileDir => /var/www/html/tempweb/files/civicrm/templ...
mainMenu => empty
uploadDir => /
imageUploadDir => empty
customFileUploadDir => /

Why is uploaddir / ?

vijai

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Re: import issue
December 16, 2007, 08:37:10 am
umm

apache didnt like that

 Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

vijai

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Re: import issue
December 16, 2007, 09:37:36 am
Okay, I am not sure why it's seeing those values for uploaddir. I have also tried resetting session, cleaning template folder, resetting menus..

Michał Mach

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Re: import issue
December 16, 2007, 12:10:56 pm
Hey,

Pretty interesting problem. Those three settings seem invalid:

Quote from: vijaiprao on December 16, 2007, 08:28:38 am
uploadDir => /
imageUploadDir => empty
customFileUploadDir => /

I don't know if you did it already, but quick potential remedy that I can think of is going to CiviCRM › Global Settings › Directories, verifying that paths are correct and than hitting "Save". That doesn't explain where this problem came from, but might help to fix it.

Again, did you make any custom modifications to the code on your install or is it a clean instance? Are you running Joomla or Drupal? If you are running Drupal, which installation method did you use?

Thx,
m
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vijai

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Re: import issue
December 16, 2007, 07:21:17 pm
saving directories again seemed to fix it. thanks
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • import issue

This forum was archived on 2017-11-26.