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Author Topic: Why can't I see bounces  (Read 1792 times)

MulderDSM

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Why can't I see bounces
January 20, 2011, 08:55:23 am
I can't seem to have any email address bounce. I've got a test contact with a bad email address and the email always says "Complete" and 100% delivered?

1. How can I find out if/why bounce is working properly? If I never know if an email bounced, I will not be able to reach out to contact and ask them to give us an updated email address.

2. Is there a search or report I can look at of contacts where any email bounced?

xavier

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Re: Why can't I see bounces
January 20, 2011, 09:18:55 am
Hi,

Read this chapter, should answer your questions
http://en.flossmanuals.net/CiviCRM/SystemConfiguration
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jgregory

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Re: Why can't I see bounces
April 25, 2011, 09:48:55 am
Did you ever solve this problem? I'm having the same problem. I'm sending email to bad address and not receiving bounces.
- john

xavier

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Re: Why can't I see bounces
April 25, 2011, 10:17:32 am
Hi,

Try this check list, but would recommend reading the chapter and be sure that's configured properly.

The intermediate step is to check if the bounce emails end up in the mail account your configured to catch them. That will help knowing if the configuration error is on the sending part or on the bounce processing part.

http://forum.civicrm.org/index.php/topic,16430.0.html
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jgregory

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Re: Why can't I see bounces
April 25, 2011, 11:13:34 am
Thanks for the reply Xavier. I have read that post and the System Configuration manual thoroughly. They are very helpful. However, I am still missing something. When I send email to a bogus address. No bounce goes to my from email (let alone get processed by CiviCRM).

Do the following error messages from my ConfigAndLog folder help?

Code: [Select]
Apr 25 11:30:01  [info] EmailProcessor.php                                                                                   
                                                                                                                             
Apr 25 11:30:01  [info] civimail.cronjob.php                                                                                 
                                                                                                                             
Apr 25 11:31:07  [info] $Fatal Error Details = Array                                                                         
(                                                                                                                             
    [message] => No clue about the ezcMailDeliveryStatus                                                                     
    [code] =>                                                                                                                 
)                                                                                                                             
                                                                                                                             
                                                                                                                             
Apr 25 11:31:07  [info] $backTrace = /var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrac
e, 277                                                                                                                       
/var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail/Incoming.php, fatal, 76                           
/var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail/Incoming.php, formatMailPart, 164                 
/var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail/Incoming.php, formatMailMultipartReport, 98       
/var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail/Incoming.php, formatMailMultipart, 72             
/var/www/joomla/administrator/components/com_civicrm/civicrm/CRM/Utils/Mail/Incoming.php, formatMailPart, 252                 
/var/www/joomla/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php, parseMailingObject, 159                 
/var/www/joomla/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php, _process, 99                             
/var/www/joomla/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php, process, 316      

Here's my crontab...

Code: [Select]
# m h  dom mon dow   command                                                                                                 
WGETRC=/var/www/joomla/administrator/civicrm-wgetrc                                                                           
*/5 * * * * wget -O - -q -t 1 http://livingstonace.org/administrator/components/com_civicrm/civicrm/bin/civimail.cronjob.php 
*/5 * * * * wget -O - -q -t 1 http://livingstonace.org/administrator/components/com_civicrm/civicrm/bin/EmailProcessor.php
Here's the header from a successful send to my gmail account.

Code: [Select]
Delivered-To: xxx@gmail.com
Received: by 10.42.240.7 with SMTP id ky7cs45866icb;
        Fri, 22 Apr 2011 12:55:05 -0700 (PDT)
Received: by 10.42.7.16 with SMTP id c16mr716364icc.90.1303502105026;
        Fri, 22 Apr 2011 12:55:05 -0700 (PDT)
Return-Path: <xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us>
Received: from localhost (d65-197-137-250.wispwest.net [65.197.137.250])
        by mx.google.com with ESMTP id up10si7155157icb.110.2011.04.22.12.55.03;
        Fri, 22 Apr 2011 12:55:03 -0700 (PDT)
Received-SPF: neutral (google.com: 65.197.137.250 is neither permitted nor denied by best guess record for domain of xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us) client-ip=65.197.137.250;
Authentication-Results: mx.google.com; spf=neutral (google.com: 65.197.137.250 is neither permitted nor denied by best guess record for domain of xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us) smtp.mail=xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us
Received: by localhost (Postfix, from userid 33)
id 411B13616F2; Fri, 22 Apr 2011 13:55:02 -0600 (MDT)
To: Test2 Gregory <xxx@gmail.com>
Subject: test 1:52
X-PHP-Originating-Script: 33:mail.php
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="=_d06b9b734025b63e1d186be9cbb01fd3"
Reply-To: "John Gregory" <xxx@livingston.k12.mt.us>
From: "John Gregory" <xxx@livingston.k12.mt.us>
List-Unsubscribe: <mailto:xxx+u.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us>
Precedence: bulk
X-CiviMail-Bounce: xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us
Date: Fri, 22 Apr 2011 13:55:02 -0600
Message-Id: <20110422195502.411B13616F2@localhost>
Thanks in adavance.

MulderDSM

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Re: Why can't I see bounces
April 25, 2011, 11:38:12 am
Quote from: jgregory on April 25, 2011, 09:48:55 am
Did you ever solve this problem? I'm having the same problem. I'm sending email to bad address and not receiving bounces.
- john

No, I have never been able to figure this out. My bounces go to nowhere land and always show as successfully on CiviCRM when you look at report stats on an email.

xcf33

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Re: Why can't I see bounces
April 25, 2011, 02:27:00 pm
Hi,

In my experience, some SMTP provider suppresses bad email addresses (such as johndoe@example.com) and never uses the reply-to link which is part of civicrm bounce processing. Therefore you will not see it in the bounce list.

In general, the number (of bounces) will most likely not match up between your SMTP provider and CiviCRM because CiviCRM depends on a mail parsing bounce process to synchronize the bounces.


It would also be helpful to check the email address you have set up as the bounce processor to see if any error message regarding to that bad email was received but not processed. In that case it means CiviCRM did not view the message as a bounce and it needs to be added to the bounce rules.



Cheers!

jgregory

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Re: Why can't I see bounces
April 25, 2011, 02:31:59 pm
I am not receiving bounces at all. I'm not yet trying to get CivicMail to parse and process them. I'm just trying to get email sent from CiviMail to generate a bounce. I have sent emails to bogus accounts and they bounce just fine when sent from Outlook or Gmail. But they don't bounce (i.e. don't show up in my reply-to account) when sent from CiviMail.

xavier

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Re: Why can't I see bounces
April 26, 2011, 12:11:52 am
Quote from: jgregory on April 25, 2011, 11:13:34 am
Do the following error messages from my ConfigAndLog folder help?

Code: [Select]
Apr 25 11:30:01  [info] EmailProcessor.php                                                                                   
                                                                                                                             
Apr 25 11:30:01  [info] civimail.cronjob.php                                                                                 
                                                                                                                             
Apr 25 11:31:07  [info] $Fatal Error Details = Array                                                                         
(                                                                                                                             
    [message] => No clue about the ezcMailDeliveryStatus                                                                     
    [code] =>                                                                                                                 
)                                                                                                                                                                                                                                                           
   

Definitely something not good, not sure what.

Quote from: jgregory on April 25, 2011, 11:13:34 am

Code: [Select]
Delivered-To: xxx@gmail.com
Received: by 10.42.240.7 with SMTP id ky7cs45866icb;
        Fri, 22 Apr 2011 12:55:05 -0700 (PDT)
Received: by 10.42.7.16 with SMTP id c16mr716364icc.90.1303502105026;
        Fri, 22 Apr 2011 12:55:05 -0700 (PDT)
Return-Path: <xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us>
Received: from localhost (d65-197-137-250.wispwest.net [65.197.137.250])
        by mx.google.com with ESMTP id up10si7155157icb.110.2011.04.22.12.55.03;
        Fri, 22 Apr 2011 12:55:03 -0700 (PDT)
Received-SPF: neutral (google.com: 65.197.137.250 is neither permitted nor denied by best guess record for domain of xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us) client-ip=65.197.137.250;
Authentication-Results: mx.google.com; spf=neutral (google.com: 65.197.137.250 is neither permitted nor denied by best guess record for domain of xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us) smtp.mail=xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us
Received: by localhost (Postfix, from userid 33)
id 411B13616F2; Fri, 22 Apr 2011 13:55:02 -0600 (MDT)
To: Test2 Gregory <xxx@gmail.com>
Subject: test 1:52
X-PHP-Originating-Script: 33:mail.php
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="=_d06b9b734025b63e1d186be9cbb01fd3"
Reply-To: "John Gregory" <xxx@livingston.k12.mt.us>
From: "John Gregory" <xxx@livingston.k12.mt.us>
List-Unsubscribe: <mailto:xxx+u.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us>
Precedence: bulk
X-CiviMail-Bounce: xxx+b.31.4928.6ddbf7f35191e0d4@livingston.k12.mt.us
Date: Fri, 22 Apr 2011 13:55:02 -0600
Message-Id: <20110422195502.411B13616F2@localhost>
Thanks in adavance.

I'm assuming that's not from your production server ? the domain name shouldn't be localhost but a fully qualified one, and I'd strongly suggest to set up a SPF.

Anyway, can you read your bounce mailbox xxx@livingston.k12.mt.us ? Does it contain the bounced emails ?

X+
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xcf33

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Re: Why can't I see bounces
April 26, 2011, 06:13:06 am
Quote from: jgregory on April 25, 2011, 02:31:59 pm
I am not receiving bounces at all. I'm not yet trying to get CivicMail to parse and process them. I'm just trying to get email sent from CiviMail to generate a bounce. I have sent emails to bogus accounts and they bounce just fine when sent from Outlook or Gmail. But they don't bounce (i.e. don't show up in my reply-to account) when sent from CiviMail.


It could be configuration on your SMTP end as well. Although my guess would be that CiviCRM does not listen to feedback from SMTP (means CiviCRM simply handcheck with SMTP to get authentication, sends the message to the SMTP and considers it successful delivery) but I could be wrong.

Donald Lobo

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Re: Why can't I see bounces
April 26, 2011, 09:44:31 am

Note that civicrm does respond to smtp bounces (called fast bounces). we record it as a bounce immediately. However i think this is a very small % of total bounces

lobo
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