CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • HELP! Configuration file could not be retrieved for case type='housing_support'
Pages: [1]

Author Topic: HELP! Configuration file could not be retrieved for case type='housing_support'  (Read 1098 times)

evelynirving

  • I’m new here
  • *
  • Posts: 2
  • Karma: 0
  • CiviCRM version: 3.2
  • CMS version: Joomla 1.5.15
  • MySQL version: 5.0.91
  • PHP version: 5.2.14
HELP! Configuration file could not be retrieved for case type='housing_support'
January 24, 2011, 09:52:13 pm
I AM SO SO SO FRUSTRATED.   And this is the template that came with the install and I can't even get IT to work.  I ran the sql script and followed all of the instructions!

I have been pulling my hair out for going on 7 days!  When I try to create a new case I get this error:

Sorry. A non-recoverable error has occurred.
Configuration file could not be retrieved for case type = 'housing_support' (learn more...).

I have followed all of the instructions to the letter and I just can't seem to figure this out!

Below is the backtrace info from the error;  SOMEONE, ANYONE, please help!    I'm becoming suicidal!  j/k
============================================================================

backTrace


/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 270
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/XMLProcessor/Process.php, fatal, 50
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/Form/Activity/OpenCase.php, run, 301
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/Form/Case.php(384) : eval()'d code, endPostProcess, 1
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/Form/Case.php, eval, 384
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/Form.php, postProcess, 250
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Upload.php, mainProcess, 153
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/QuickForm/Action/Upload.php, realPerform, 130
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, handle, 284
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/Page/Tab.php, run, 180
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Case/Page/Tab.php, edit, 212
/home/content/25/5321925/html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, run, 219
/home/content/25/5321925/html/administrator/components/com_civicrm/admin.civicrm.php, invoke, 77
/home/content/25/5321925/html/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 45
/home/content/25/5321925/html/libraries/joomla/application/component/helper.php, require_once, 162
/home/content/25/5321925/html/administrator/includes/application.php, renderComponent, 136
/home/content/25/5321925/html/administrator/index.php, dispatch, 67
/home/content/25/5321925/html/administrator/index2.php, include, 14


Sorry. A non-recoverable error has occurred.
Configuration file could not be retrieved for case type = 'housing_support' (learn more...).
« Last Edit: January 24, 2011, 09:54:08 pm by evelynirving »

petednz

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4899
  • Karma: 193
    • Fuzion
  • CiviCRM version: 3.x - 4.x
  • CMS version: Drupal 6 and 7
Re: HELP! Configuration file could not be retrieved for case type='housing_support'
March 19, 2011, 12:42:51 am
reopening this a) to see if you ever got any satisfaction, and if not, to flag that i seem to be failing in a similar way.

I have tried this with 4.0 and 3.3.5

The approach I was taking was to copy the 'configuration' file and then try to reconstruct the Housing civicase by
- creating all the Relationships that I see on Demo and in the xml
- creating all the Activities etc
- creating the CiviCase

Did the above by copying and pasting and ensuring that I had my A-B round the right way.

So, I am wondering if there is a 'critical' order of enabling things that I am missing. There seems to be some hint of that in either the Wiki or the Packt book chapter but not sure if that could cause the problems.

ERROR MSG is "Configuration file could not be retrieved for case type = 'Housing Support'" which is how i found this thread.

On the 4.0 version I had this in case it is a clue

Code: [Select]
/home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/Error.php, backtrace, 298 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/XMLProcessor/Process.php, fatal, 184 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/XMLProcessor/Process.php, createRelationships, 96 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/XMLProcessor/Process.php, process, 58 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/Form/Activity/OpenCase.php, run, 301 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/Form/Case.php(394) : eval()'d code, endPostProcess, 1 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/Form/Case.php, eval, 394 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/Form.php, postProcess, 250 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/QuickForm/Action/Upload.php, mainProcess, 153 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/QuickForm/Action/Upload.php, realPerform, 130 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/packages/HTML/QuickForm/Page.php, handle, 103 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/Controller.php, handle, 284 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/Page/Tab.php, run, 180 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Case/Page/Tab.php, edit, 212 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/CRM/Core/Invoke.php, run, 224 /home/www-home/apps/civicrm-4.0.alpha2/civicrm/drupal/civicrm.module, invoke, 385 , civicrm_invoke, /home/www-home/drupal7/includes/menu.inc, call_user_func_array, 501 /home/www-home/drupal7/index.php, menu_execute_active_handler, 22
Any advice?
Sign up to StackExchange and get free expert advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

pete davis : www.fuzion.co.nz : connect + campaign + communicate

Eileen

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4195
  • Karma: 218
    • Fuzion
Re: HELP! Configuration file could not be retrieved for case type='housing_support'
March 20, 2011, 09:06:19 pm
I added this to the wiki

Note that if your xml is MyCase.xml your Name needs to be MyCase. If your xml is mycase.xml your name should be Mycase.xml The first letter needs to be capitalised for all files. Subsequent ones will follow what you enter.
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Erik Hommel

  • Forum Godess / God
  • I live on this forum
  • *****
  • Posts: 1773
  • Karma: 59
    • EE-atWork
  • CiviCRM version: all sorts
  • CMS version: Drupal
  • MySQL version: Ubuntu's latest LTS version
  • PHP version: Ubuntu's latest LTS version
Re: HELP! Configuration file could not be retrieved for case type='housing_support'
March 22, 2011, 12:54:00 am
Also, to be complete: the name of the case type and the name of the xml file does not allow spaces. It is a bit of a pain......see my post on the UI for configuration:
http://forum.civicrm.org/index.php/topic,19141.0.html
Erik
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • HELP! Configuration file could not be retrieved for case type='housing_support'

This forum was archived on 2017-11-26.