CiviCRM Community Forums (archive)

Hello,

Since restoring our site's database last week after a failed attempted upgrade to 3.3.3, I've been getting the "Sorry. A non-recoverable error has occurred. Could not find valid Key" error whenever any contribution page is submitted sending you to the following URL:

http://www.domain.org/administrator/index.php?option=com_civicrm&task=civicrm/contribute/transact&

Searching the forums I see this is normally connected to sessions and the base url. Here's what I've tried:
 - in the two civicrm_settings.php files the BASE_URL is pointed to the www.domain.org (ie with www.)
 - in my hosting provider's domain settings  it's set up so anyone visiting the http://domain gets forwarded to http://www.domain
 - In the dbse I've set the CiviCRM_domain description field to Null as suggested somewhere
 - I've added to .htaccess the following, as suggested at http://forum.civicrm.org/index.php/topic,16934.msg72170.html#msg72170:

RewriteEngine on
RewriteCond %{HTTP_HOST} !^www.domain.org$
RewriteRule ^(.*)$ http://www.domain.org/$1 [R=301]
 - I've also cloned the site and database at http://dev.domain.com and despite changing the settings the contribution page still sends people to the URL at the top - ie it seems to ignore what's in the settings.php files.
 - restoring the database to a backup from before the failed upgrade doesn't solve it either.

This is all on a live site, so any solutions or suggestions are really appreciated as I'm at a loss and people aren't able to renew their membership at the moment

I'm using:

Joomla 1.5.22
CiviCRM 3.0.2
MySQL 5
PHP 5.2.15
Apache
Hosting - Dreamhost

Many thanks
Nic

Edit - to add info about .htaccess.

Cheers Bruce,

My problem seemed to be down to having an extra civicrm.settings.php file in the root directory from an earlier backup.

Thanks to @lcdservices for the help.