CiviCRM Community Forums (archive)

Can't even connect using the processor script in Civi 3.3.3.  I have checked the settings in Thunderbird and can connect.

This is what I get when I run from browser using this command:

https://www.wildsight.ca/sites/all/modules/civicrm/bin/CiviMailProcessor.php?name=admin&pass=pass&key=key

or without SSL

http://www.wildsight.ca/sites/all/modules/civicrm/bin/CiviMailProcessor.php?name=admin&pass=pass&key=key

Error:

connecting to imap.gmail.com, authenticating as noreply@wildsight.ca and selecting INBOX
<br />
<b>Fatal error</b>:  Uncaught exception 'ezcMailTransportException' with message 'An error occured while sending or receiving mail. Failed to connect to the server: imap.gmail.com:993.' in /home/wildsigh/public_html/sites/all/modules/civicrm/packages/ezc/Mail/src/transports/transport_connection.php:97
Stack trace:
#0 /home/wildsigh/public_html/sites/all/modules/civicrm/packages/ezc/Mail/src/transports/imap/imap_transport.php(377): ezcMailTransportConnection-&gt;__construct('imap.gmail.com', 993, Object(ezcMailImapTransportOptions))
#1 /home/wildsigh/public_html/sites/all/modules/civicrm/CRM/Mailing/MailStore/Imap.php(61): ezcMailImapTransport-&gt;__construct('imap.gmail.com', NULL, Array)
#2 /home/wildsigh/public_html/sites/all/modules/civicrm/CRM/Mailing/MailStore.php(63): CRM_Mailing_MailStore_Imap-&gt;__construct('imap.gmail.com', 'noreply@wildsig...', '***password***', true, NULL)
#3 /home/wildsigh/public_html/sites/all/modules/civicrm/bin/CiviMailProcessor.php(97): CRM_Mailing_MailStore::getStore(NULL)
#4 /home/wildsigh/public_html/sit in <b>/home/wildsigh/public_html/sites/all/modules/civicrm/packages/ezc/Mail/src/transports/transport_connection.php</b> on line <b>97</b><br />

Thinking maybe it is an SSL error, I have checked that the server's cert is correct, and it is.  "Force SSL" has no effect on the script.

Is is a hosting issue, are they blocking connections?  Host is Linux cPanel 11.28.76.  Apache 2.2, PHP 5.2, MySQL 5.1

Any hints or clues would be helpful, thanks!

try doing this from the shell:

telnet imap.gmail.com 993
Trying 74.125.115.109...
Connected to gmail-imap.l.google.com.
Escape character is '^]'.

and that is what i get. basically lets u know if the port is blocked or not

lobo

Stoob  - that hangs for us but another person suggests

openssl s_client -crlf -connect imap.gmail.com:993

which does seem to work.

Re-saving the credentials in Civi *seems* to be working for us. - One broken site done - about to try the others