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Author Topic: Ticket Tracking  (Read 1434 times)

Upstater

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Ticket Tracking
February 07, 2011, 08:13:21 am
I am planning to deploy CiviCRM at a government office, but I have been unable to find a module that allows case or ticket tracking. I would like to be able to assign cases to employees and be able to track their progress accordingly. Does anyone know of a feature like that?

Thank you!

UPDATE: I have looked at CiviCase in particular but I haven't been able to determine whether it has the "tracking" functionality that will let a supervisor monitor all of their underlings.

UPDATE x 2: CiviCase looks good. There are two specific things I am hoping to include.
(1) ability to capture metrics on my employees, as in, average time per case.
(2) ability to veto or reject their "closure" of a case, and a way to keep track of those rejections.
« Last Edit: February 07, 2011, 09:14:13 am by Upstater »

xavier

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Re: Ticket Tracking
February 07, 2011, 08:56:37 am
Hi,

Should do what you want.

You might have to write custom reports/searches

We are working on a ticketing system that would drupal OG & civicase. So far, so good, but quite specific. If you got dev resources/funding feel free to ping me.

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Dave Greenberg

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Re: Ticket Tracking
February 07, 2011, 05:22:13 pm
Not sure if you're aware that the NY State Senate is using CiviCase for constituent case tracking? Folks from rayogram.com who implemented that project will be doing a presentation on it at our upcoming annual conference - CiviCon - in Chicago.

http://civicrm.org/civicrm/event/info?reset=1&id=103
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Pre-installation Questions (Moderator: Dave Greenberg) »
  • Ticket Tracking

This forum was archived on 2017-11-26.