CiviCRM Community Forums (archive)

hey tobias:

1. no, civimail does not track message IDs, and hence can potentially process the same message twice if things have been moved etc

2. the ignored/processed seem to be under the CiviMail folder (i dont think this changed). I'm pretty sure we dont delete the messages, so if u can track that down a bit more that would be great

thanx

lobo

Thanks Lobo and Xavier - I just sent out another newsletter last Tuesday and there is no sign of new mail in the civimail>processed and civimail>ignored folders since before the upgrade. The bounces/opens stats make more sense this time around.

I had indeed changed mailboxes with the upgrade and copied the folders over from the old mailbox using mozilla thunderbird. In case the problem of mail not being saved has something to do with the copying I will now delete the folders and see if the script automatically generates them and uses them for saving processed and ignored mail. Let me know if this is wrong or if I'm missing something here.

As regards #1 - tracking of clicks - I will have to pay more attention to the "unique clicks" in the reports and treat the other opens column differently.. if someone appears to have opened it dozens or hundreds of times then it probably means s/he has shared it with someone else or posted it on the web someplace. That is okay with me but something I have to keep in mind. Would be interesting to find a way to analyze that ratio of unique clicks and derive some conclusions from it over time, eg that the newsletter is being shared widely and who the people are who are sharing it most. Meanwhile, the tracking of opens loses its meaning since it's not unique opens - pity.

Cheers,

Tobias

thanks, lobo!

Civimail reports already indicate unique clicks for links, but not for opens. So it appears that when someone posts mailings to the web and people visit those pages, even spiders etc, the open count will go up. So having a unique open count would be a useful feature.

Cheers,

Tobias