Author Topic: Bounced emails not put on hold (Read 481 times)

colleenc · February 24, 2011, 03:30:31 pm

Hi, I'm using version 2.2.8 in a few different instances. When I send email using CiviMail, the bounce function works just fine. When I send email from the drop down action bar ("send email to contacts") I receive a bounce message, but the email is not automatically placed on hold. Any ideas why the system would not recognize that the emails should be placed on hold?

Thanks,
Colleen

xavier · February 24, 2011, 04:20:40 pm

Hi,

THat's because the bounce goes directly to your mailbox, not to civicrm. That's normal, the bounce is only handled by civimail, not the "normal" send email.

I would strongly suggest you to upgrade to the latest version of civi, you will have a much nicer experience, not to mention loads of bug fixes and new features.

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Author Topic: Bounced emails not put on hold (Read 481 times)

colleenc

Bounced emails not put on hold

xavier

Re: Bounced emails not put on hold