CiviCRM Community Forums (archive)

I have for some time been using proximity searches to create smart groups that I then mass mail, typically selecting records within 50 miles of a particular postcode.

However, recently the functionality seems to have stopped working. The proximity search works correctly initially and brings up, say, 1092 records but when I add them to a new group or smart group (saying select all records), that group contains only records that are an EXACT match for the postcode used for the proximity search (typically 1 or 0 records).

When I look at a smart group created previously that worked, that too now contains only 1 or 0 records.

So the problem seems to be that the proximity setting is failing and the smart group query is defaulting to an exact match rather than a proximity search.

Instead of adding the records found to a smart group I tried creating a new group but got the same problem.

This is something we use all the time so is causing us major difficulties. Any help gratefully received.

Thank you Lobo

We're using 3.3.3.

And yes, I can duplicate it on the demo machine. Created a smart group called "Proximity smart group - 250 miles from TX 78608" with several e-mailable records but when I try mailing it, Civi reports that there are no records to mail.

Strange cos it worked fine until a week or so ago.

I appreciate your help!

Thanks.

The Sandbox doesn't yet seem to be set up for proximity searches: "Proximity searching requires you to set a valid geocoding provider". If you could set that up, I'll test it.

Well, it's a little different but not quite right....

I set up a smart group (called "Proximity search") with 10 emailable records. When I go to "Manage groups" and open it, it brings up all the records which is an improvement. But when I try to mail it, it mails only 3 records.

OK - so I guess that means I need to wait for 3.4 for this to be fixed?