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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Replies not coming through
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Author Topic: Replies not coming through  (Read 1973 times)

bpmccain

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Replies not coming through
March 12, 2011, 03:56:41 pm
I have my CiviSMTP up and running. Messages are being sent, opens being tracked, unsubscribes being logged, and bounces being flagged, but replies are not coming through.

I don't get any bounce on my end either - it just appears to be sent, but never arrives. Been a couple of hours now, so I am not sure if it just takes time...

Thanks. Other than this, everything works great.

Brian

shane

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Re: Replies not coming through
March 12, 2011, 04:48:44 pm
hi,  we just tested this and the replies are coming through ok for us.

please create a test group and send an email to civismtp.uas.coop so we test the replies from our end.

thx,

-Shane

bpmccain

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Re: Replies not coming through
March 14, 2011, 05:48:25 pm
Hi Shane,

Just sent a test email through to you. Thanks for looking into this.

Brian

shane

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Re: Replies not coming through
March 15, 2011, 06:28:19 am
I just responded, let me know if you get it.

-Shane

shane

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Re: Replies not coming through
March 15, 2011, 07:03:47 am
another thought.  do you have the forward replies setting checked on your civimail?

bpmccain

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Re: Replies not coming through
March 15, 2011, 07:18:12 pm
Haven't received anything, nor has civicrm detected a reply. It has detected that you opened the message.

I do have forward replies checked. Should I?

Thanks for looking into this.

shane

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Re: Replies not coming through
March 15, 2011, 07:33:05 pm
yes,  you should have "forward replies"  checked. 

[1] what version of CCRM r u running?
[2] does the reply get noted in the mailing report?
[3] are you able to check your apache error logs to see if there is any indication there on what might be going on?

we are definitely sending the reply to your server.  I see the soap call and response in our sent queue.  however, I do not see that the corresponding reply email was actually sent through our mail servers.  so there is a disconnect between the time that we tell your server of the reply and when your server contacts our mail server to forward the reply.

bpmccain

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Re: Replies not coming through
March 16, 2011, 09:28:53 am
I am running CCRM 3.3.5.

It does not get noted in the mailing report. Opens, and click throughs do, but not replies.

I probably can check my apache error log, but I am not quite sure how (or what that is) yet. I will look into it, but if you have any pointers on that it would be great.

shane

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Re: Replies not coming through
March 17, 2011, 07:17:36 am
ok,  we will do some deeper testing today and get back to you.

do not worry about the apache logs.  :)

bpmccain

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Re: Replies not coming through
March 19, 2011, 03:43:13 pm
Any luck here?

shane

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Re: Replies not coming through
March 21, 2011, 06:53:14 am
Hi.  I have tested all I can and there are no errors on our end.

For some reason your CCRM installation does not forward the reply.  All communications between our servers is successful with no errors.  The next step would be for you to hire a consultant to be sure that your Civimail is configured correctly.

If you cannot get it sorted on your end, we can cancel the account and refund your first months payment.

I am sorry there is nothing more we can do.  :(

-Shane

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Replies not coming through

This forum was archived on 2017-11-26.