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  • Civimail creates "webmaster', denies access to original author
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Author Topic: Civimail creates "webmaster', denies access to original author  (Read 624 times)

rflemin

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Civimail creates "webmaster', denies access to original author
March 24, 2011, 01:22:24 pm
This is a good one.
I'm trying to compose and send a mailing in CiviMail. I had to stop and upload some stuff in the middle of the job and when I tried to return to Draft and Unscheduled Mailings, I got "Access Denied - you are not authorized to access this page" and was invited to log out. After following a number of false trails in both this forum and Google, I noticed that the Draft and Unscheduled Mailings table says that all my mailings were created by "webmaster@mysite". I had originally signed on as "admin" and there is no username of "webmaster".
First, is this a bug?
Second, is there some sort of default setting to "webmaster" that I can change somewhere?
Third, how the hell do I make this thing WORK?!
do I have to do the whole mailing in one session so that I don't have to access the Draft and Unscheduled Mailings table at all? can I create an Admin-level user called Webmaster and just accept CiviMail's default?
Thanks for any help -- I'd really like to get this mailing out soon.

xavier

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Re: Civimail creates "webmaster', denies access to original author
March 24, 2011, 01:35:27 pm
Looks like the update messed up your account, or that you deleted it or....

Update your profile so we know if you are joomla or drupal and civicrm version, without that we can't really help.

Can you click on webmaster@mysite ?



X+
-Hackathon and data journalism about the European parliament 24-26 jan. Watch out the result

rflemin

  • I post occasionally
  • **
  • Posts: 73
  • Karma: 2
    • DCRCA (DC Recovery Community Alliance)
  • CiviCRM version: 3.3
  • CMS version: Drupal 6.26
  • MySQL version: 5.1.26
  • PHP version: 5.2.6
Re: Civimail creates "webmaster', denies access to original author
March 25, 2011, 07:12:52 am
First, I apologize for having too much on my plate and failing to keep good notes on what I have done.
I am running Drupal 6.something and CiviCRM 3.3.
I don't know which versions of MySQL and PHP are running on my ISP -- I've called to find out, and gotten an answering machine (this is the town where the only Air Traffic Controller on duty in the tower fell asleep night before last with two planes in-bound).
When I click on the "webmaster@mysite" entry in the Draft and Unscheduled table, I get taken to a profile that only had the username and default email (info@mysite) address. I created a user named Webmaster with full Administrator permissions, and signed on successfully. Still can't get into any of the old files.
I have successfully sent a test message (and, I hope, an operational message) by not breaking the session. The message still shows up in the Sent Messages as belonging to Webmaster@mysite and I still can't access it to edit or delete it.
Do you think this will clear up if I do a fresh install of CiviCRM? I noticed that I had had a similar problem with CiviEvent that seems to have cleared up after I did an update.

rflemin

  • I post occasionally
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  • Posts: 73
  • Karma: 2
    • DCRCA (DC Recovery Community Alliance)
  • CiviCRM version: 3.3
  • CMS version: Drupal 6.26
  • MySQL version: 5.1.26
  • PHP version: 5.2.6
Re: Civimail creates "webmaster', denies access to original author
March 28, 2011, 01:11:23 pm
OK, I've upgraded to CiviCRM 3.3.5 and everything went smoothly. I followed the advice to be sure the CiviCRM/files folder (and all files within) was set so that the Owner, Group, and Others had read and write permission (using the Ubuntu linux sftp browser - I still don't feel comfortable with command line and Chmod, but I'll learn if I have to). I also checked all the Drupal permissions and I have every permission short of the forgiveness of sins as Admin, which is how I signed on and composed the mailing.
But when I created a new mailing, and saved to complete later, it still gets saved with an owner named "Webmaster" and still gives me Access Denied when I try to go back and edit it.
Also, the mailing that I composed last week and sent without saving to complete later is now owned by webmaster and I can't delete it without being invited to log off on the Access Denied page.
I gotta think there is some setting somewhere that saves all mailings as Webmaster, but I haven't been able to find it. Maybe if I give my alter ego (the username for seeing what the casual user sees) mailing permissions I can save under that name. I'll give that a try later.
Thanks again for any help.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Civimail creates "webmaster', denies access to original author

This forum was archived on 2017-11-26.