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Author Topic: Event registration page error  (Read 990 times)

bobbyp

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  • PHP version: 5.2.17
Event registration page error
March 28, 2011, 06:29:50 pm
Hello,
I successfully created an event page.
When I click the registration button at the bottom of the page, I received either a blank page or the following error depending on whether I use firefox or chrome:
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

I have checked my installation and cannot find any configuration issues or unset permissions.  The error occurs as a registered user or an anonymous user. Is there anything I should check that would help me locate the source of this problem? Is this a CiviCRM bug or Drupal bug?

My environment:
bluehost.com BluePro package
Drupal 6.2
MySQL 5.1.47
PHP 5.2.17
CiviCRM 3.3.5
Apache 2.2.17

Hershel

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Re: Event registration page error
March 29, 2011, 04:36:12 am
Quote from: bobbyp on March 28, 2011, 06:29:50 pm
Is there anything I should check that would help me locate the source of this problem?

Yes, ask your host for access to the error logs to see what error was recorded. That would be the first step.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

bobbyp

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Re: Event registration page error
March 29, 2011, 05:35:39 am
I have access to the error logs and these are the recurring errors:
PHP Warning: PHP Startup: Unable to load dynamic library './magickwand.so' - ./magickwand.so: cannot open shared object file: No such file or directory in Unknown on line 0
RewriteCond: NoCase option for non-regex pattern '-f' is not supported and will be ignored.
Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

I checked on the RewriteCond and my htaccess file does not have any lines with [NC] added. I am going to try to increase LimitInternalRecursion.  The PHP error is a mystery to me.

Hershel

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Re: Event registration page error
March 29, 2011, 05:43:21 am
See here for your PHP error: http://www.bluehostforum.com/showthread.php?22237-error-Unable-to-load-dynamic-library-.-magickwand.so

It's the first result for a Google search for "Unable to load dynamic library './magickwand.so" and it's a BlueHost issue.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

bobbyp

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  • MySQL version: 5.1.47
  • PHP version: 5.2.17
Re: Event registration page error
March 29, 2011, 05:52:26 am
On second thought, I will try to hunt down what is causing all of the redirects first.

bobbyp

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Re: Event registration page error
March 29, 2011, 05:56:47 am
Thank you for the PHP link. I forgot to search for that one (i.e. use my brain - lol).

bobbyp

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Re: Event registration page error
March 29, 2011, 08:21:27 am
I changed the order of the rewrite statements so the 2 lines that rewrite http to https occurred after the lines that were added by Drupal 6.2.
# Rewrite URLs of the form 'x' to the form 'index.php?q=x'.
 
  RewriteCond %{REQUEST_FILENAME} !-f
  RewriteCond %{REQUEST_FILENAME} !-d
  RewriteCond %{REQUEST_URI} !=/favicon.ico
  RewriteRule ^(.*)$ index.php?q=$1 [L,QSA]
 
  # Rewrite URL of http to https.

  RewriteCond %{SERVER_PORT} 80
  RewriteRule ^(.*)$ https://www.theredhand.org/$1 [R,L]


Now my event registration page shows.

The php.ini file was changed to reflect the suggestion -See here for your PHP error: http://www.bluehostforum.com/showthread.php?22237-error-Unable-to-load-dynamic-library-.-magickwand.so
but it had no effect. My log still shows the magickwand.so error.

I also doubled my php memory limit from 32M to 64M because of my embedded image gallery site.  This looks like it stopped a php memory error.

As for the NoCase error, I will address that with bluehost.
Thanks for everyone's help!

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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Event registration page error

This forum was archived on 2017-11-26.