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Author Topic: just blank Joomla window  (Read 3129 times)

volmark

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just blank Joomla window
January 02, 2008, 08:38:07 pm
After installation and testing on test site I have installed on production site with precisely same configuration. Nothing works … When I clicking on Global configuration and then SMTP configuration the CiviCRM disappears completely, just blank and white Joomla window. You can try to start it but it never comes again …
The strange fact is that the installation on test site (same host) still functional.
I have repeatedly tried to install from scratch both Joomla and then CiviCRM, but it didn’t help.
Any suggestions???
« Last Edit: January 03, 2008, 02:40:04 am by volmark »

Donald Lobo

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Re: It’s unbelievable how unstable and unpredictable the CiviCRM is
January 02, 2008, 08:59:21 pm

you might want to consider reframing your questions in a more positive manner. As a free and open source software (FOSS) project, support and development is done by a distributed team of people.

lobo
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volmark

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Re: just blank Joomla window
January 02, 2008, 09:14:07 pm
You are right, Lobo
I’m just tired after month of hard work. I’m little bit desperate, because the system should be up very soon but I need to start from the beginning.   

Denver Dave

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Re: just blank Joomla window
January 02, 2008, 10:14:00 pm
Does a view source show anything interesting?  I'm running Drupal, but have wondered how to track other issues down.  In drupal there are "friendly" urls and long urls - if Joomla has this, might consider doing long urs and start with the echo statements.  Also, there is something for debugging, but I've not figured it out yet.

Be sure to report back as you make progress.

volmark

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Re: just blank Joomla window
January 03, 2008, 02:39:02 am
I strongly suspect that the cause of that fault was Smarty compiler. After hours of experimenting and analyzing of error messages I have found that Smarty calls to HTTPD process overwrite ownership and permissions on site root and
joomla/media/civicrm/templates_c/en_US and maybe on some other files.
You need to reset permissions and ownership a lot of times until the compilation process begin to cool down. I believe that it must finish some compilation jobs and then getting to sleep.
It could be nice to find a solution to this issue because a lot of Joomla people dropping CiviCRM confused by difficult installation.

lcdweb

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Re: just blank Joomla window
January 03, 2008, 04:42:40 am
When you moved to the production server, did you change your civicrm.settings.php file (in both components/com_civicrm and administrator/components/com_civicrm) accordingly? Those files contain the database connection settings and file locations. They likely are different from what you had on your local testing server.
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volmark

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Re: just blank Joomla window
January 03, 2008, 05:29:42 am
I have done 2 clean installations from scratch. I have checked both civicrm.settings.php and I’m sure that they were OK.
Now I’m sitting with 3 installations trying to find out what the files and directories were changed by httpd (Smarty).
The worst thing that not only CiviCRM getting locked, but also back end of Joomla doesn’t allow you to login.
You need to reset ownership on all overwritten files and directories then reset permissions especially on session files, and then it works again.
If you repeat this procedure many times then unexpectedly it begins to work more stable.
As I red in Smarty documentation it must be writable directory for compilations and after all compilations were done, it doesn’t disturb until you make changes in configuration.
I believe the Smarty was not designed for shared servers.

volmark

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Re: just blank Joomla window
January 03, 2008, 05:51:25 am
This lock happens when I’m clicking on Outbound Email (SMTP) or Mapping and Geocoding items under Global Settings. I think this action changes permissions and ownership on common for Joomla and CiviCRM sessions files locking them in this way.
It could be nice to know what files and directories affected because changing permissions on whole installation can compromise security.

volmark

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Re: just blank Joomla window
January 03, 2008, 06:22:09 am
Fatal error: Smarty error: unable to write to $compile_dir '/hsphere/local/home/.../joomla/media/civicrm/templates_c/en_US'. Be sure $compile_dir is writable by the web server user. in /hsphere/local/home/.../joomla/administrator/components/com_civicrm/civicrm/packages/Smarty/Smarty.class.php on line 1095

Any suggestions??

lcdweb

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Re: just blank Joomla window
January 03, 2008, 06:41:50 am
Have you checked permissioning on that folder? I use shared hosting for several Joomla-CiviCRM sites, and have never run into these problems. The media directory is used for quite a few Joomla functions, so it's strange that you're getting permissioning problems with it. But you could try moving the compile directory elsewhere, and then changing the setting in CiviCRM to point to the correct folder. See if that improves anything.

What shared hosting provider are you using?
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volmark

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Re: just blank Joomla window
January 03, 2008, 07:01:49 am
I’m using surftown.dk .com .se … The most strange thing that my first installation works fine. May be I have forgotten something important what I did …
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • just blank Joomla window

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