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Author Topic: Non-recoverable error opening a new case  (Read 1084 times)

mmacleod@fusion-etc.com

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Non-recoverable error opening a new case
March 31, 2011, 01:44:20 pm
 ???
Using version 3.3 with Drupal version, I am unable to create a new case.  The following error message is displayed instead (no matter the case type):


Open Case
Sorry. A non-recoverable error has occurred.
Configuration file could not be retrieved for case type = 'Parking' (learn more...).

Return to home page.

Has anyone else encountered this issue or have any advice in fixing it?

Thanks!

Dave Greenberg

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Re: Non-recoverable error opening a new case
March 31, 2011, 03:03:43 pm
Seems like either you don't have the required xml configuration file created for the Parking case type or it's not in the expected location. Review steps 1 and 2 in the "step by step" section of this documentation:

http://wiki.civicrm.org/confluence/display/CRMDOC33/CiviCase+Configuration
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mmacleod@fusion-etc.com

  • I’m new here
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  • Karma: 0
  • CiviCRM version: 3.3
  • CMS version: Drupal 6.2
  • MySQL version: 5.1.49
  • PHP version: 5.3.3
Re: Non-recoverable error opening a new case
March 31, 2011, 08:25:07 pm
Thanks so much for the information! 

I am now gathering that our real issue is regarding a case type that is already supported by xml files.  If you choose this case type you get this error:

Sorry. A non-recoverable error has occurred.
Required parameter missing for OpenCase - end post processing

Is this something you are also familiar with or have encountered?

Dave Greenberg

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Re: Non-recoverable error opening a new case
April 04, 2011, 09:50:57 am
I have not seen this error reported previously. The error message indicates that either a valid case type has not been specified in the open case form OR a valid client contact id. Pretty sure this is due to some mis-configuration on your site. I would suggest getting one of your developers involved debugging this. They should start by getting one of the sample case type / case configuration files working properly (following the instructions on the wiki). They can also add debug code to CRM/Case/Form/Activity/OpenCase.php above where this error occurs.
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  • Non-recoverable error opening a new case

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