CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unable to save SMTP authentication password
Pages: [1]

Author Topic: Unable to save SMTP authentication password  (Read 1501 times)

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Unable to save SMTP authentication password
April 09, 2011, 10:33:11 pm
Either when I try to just save or save and test my SMTP server's authentication password, I get the following

Fatal error: Class 'CRM_Core_BAO_Setting' not found in... (there is a screenshot attached).

The test succeeds but the password is not being saved

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Unable to save SMTP authentication password
April 10, 2011, 02:13:52 am
Hard to say. For a simple test, try a simpler password with just letters and see if still fails.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Re: Unable to save SMTP authentication password
April 10, 2011, 03:16:51 pm
The password is good. It has been used before and works. The problem I'm getting is shown in the attachment. I use the save and test button. The authentication to the SMTP server (civismtp.uas.coop) is successful and the test email is received.

The attachment shows the subsequent failure and the password is not saved.

FYI running Civicrm 3.2.3 and Drupal 6.19

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Unable to save SMTP authentication password
April 11, 2011, 02:22:14 am
Your attachment failed to attach. My suggestion was to try a simple password just to see if it will SAVE it or not. This is called debugging--trying to focus on what is the problem. Give it a try and let us know.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Re: Unable to save SMTP authentication password
April 11, 2011, 04:18:49 am
The attachment is there. I can see it, download it and view it.

I have also used a "simpler' password. Same result as that shown in the attachment.
« Last Edit: April 11, 2011, 04:34:02 am by Ozyank »

Dennis Gray

  • Ask me questions
  • ****
  • Posts: 472
  • Karma: 1
  • CiviCRM version: Various. See post.
  • CMS version: Drupal, Wordpress and Joomla. See post.
  • MySQL version: TBA
  • PHP version: TBA
Re: Unable to save SMTP authentication password
April 11, 2011, 08:24:39 pm
This was solved by adding a line to the Smtp.php file to require the script that contained the class. I checked Jira and did not find a report from anyone about a similar problem.

davej

  • Ask me questions
  • ****
  • Posts: 404
  • Karma: 21
Re: Unable to save SMTP authentication password
September 09, 2011, 08:44:24 am
Just had the same issue here on 3.4.5 . Created issue http://issues.civicrm.org/jira/browse/CRM-8839 with patch.

Dave J
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Unable to save SMTP authentication password

This forum was archived on 2017-11-26.