CiviCRM Community Forums (archive)

I am working off version 2.2.8.

We have run into an issue multiple times where if someone creates an account with an e-mail address, then makes a mistake and wants to start over, they are unable to use the same e-mail address again. If I "delete" their record and try to create an account it gives an error message stating that the e-mail is already in use.

I believe that this is because if I "delete" something, it is not really being permanently deleted and in order to permanently delete these items there must be a function SOME WHERE in our version. I just have yet to find it. Any suggestions?

I logged in as an admin and looked at both of the places you suggested. I am still not getting an option for search or drop-down.

When I delete a contact I get the following:

"Are you sure you want to Delete...all related data will be permanently removed..."

However, I am finding that in the case of the e-mails the system is not deleting those through this function. And the crazy thing is that I can search for them and they do not show up, but if you try to re-use an e-mail that you have supposedly "permanently" deleted, it says it is already in use.

Thanks for the information.

v2.2 did not have a "move to trash" function. Contacts that are deleted are always removed from the contact table - there is no trash feature.

I think you might be hitting an old bug (vague recollection) related to associated records NOT be removed from the table which links contacts to Drupal / Joomla users (civicrm_uf_match) when a contact record is deleted. You really should upgrade :-) - but if you absolutely can't and need to resolve this I would investigate (using MySQL queries or phpMyAdmin) whether there are rows in that table where contact_id column value matches deleted contacts. I "think" the uf_name column in that table in 2.2 stored the email address of the associated user - so that might help you find the problem rows.

It's all good. I appreciate any response! I am still learning this system. I started this job after the other person left, there was no training provided at all. Trial by fire.

When I got here and started investigating, I found out that we are so behind on upgrades, I'm not even sure if I can upgrade. This project is looking like a re-install, so I am trying to work with what we have for now.

Thank you both ever so much, I will check on what was suggested and see what I can figure out!