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  • Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
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Author Topic: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu  (Read 1724 times)

Toucan

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Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:01:44 pm
I just upgraded CivicCRM from 3.3.2 to 3.3.6. When I click on the admin menu link, it shows a Page not found:

domain.org//civicrm/?reset=1

However, I was able to access it by going to:

domain.org/civicrm/dashboard?reset=1

Everything seems to be there, but that menu link is not finding the page.

Is there a way I can fix the broken link/missing page?

Hershel

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:12:46 pm
try visiting

domain.org/civicrm/menu/rebuild?reset=1&directoryCleanup=3

and see if that helps.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:16:05 pm
Thanks for the tip. I did run the reset and it forwarded me to the dashboard.

However, the admin menu still goes to a page not found.

Hershel

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:17:58 pm
You mean your menu from admin_menu module? I'm not sure. Try to "wipe and rebuild" that menu via the page somewhere under Site Configuration I think.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:21:42 pm
Wipe and rebuild didn't seem to work.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 12:28:34 pm
I tried disabling Clean URLs.

It worked fine when I clicked on the menu link:

/?q=civicrm&reset=1

I switched it back to Clean URLs, and the link didn't work:

/civicrm/?reset=1   > Page not found

I am not sure how Drupal interacts with CRM where clean URLs are concerned.

Hershel

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 03:09:44 pm
Is the page not found from Drupal (i.e. it has the style of your site) or Apache (i.e. it has no style)
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 16, 2011, 04:23:50 pm
It is in the style of the Drupal template.

Hershel

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 17, 2011, 01:46:07 am
Did you try flushing all caches? Disable and re-enable the CiviCRM module? (this is safe BTW)

Aside from that, it sounds like you may have custom code or a custom URL alias that is causing this issue...
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 17, 2011, 08:43:36 am
I just flushed the cache, ran cron, and disabled/re-enabled CRM.

This is a fresh install, and there have been no code hacks made on it.

It seems like an issue with Clean URLS and how that menu path is parsing.

I may have to try version 3.3.5 to see if there are any issues with that version.

Hershel

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 17, 2011, 08:47:11 am
I can not say what the issue might be but I can say that no one else has reported any issues with Clean URLs, they are on the contrary known to work actually, with all versions of CiviCRM.

Try another version however. I can only guess that there is something amiss with your install or your server.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 19, 2011, 12:59:25 pm
Unfortunately, the host won't advise us on software they didn't install.

I did some experimenting with .htaccess but no success there yet.

I noticed that the link in the admin menu for CivicRM is /civicrm?reset=1 but the Page not found has the addition of a forward slash: /civicrm/?reset=1

Is this normal behavior for the file path to change? On my working version, it does not have that slash.

I am wondering if this is maybe related to Apache ownership or blocking of scripts?

Toucan

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
April 19, 2011, 05:41:54 pm
This has a happy ending. A backup folder of CivicRM was at the root: public_html/. Deleting the folder fixed the broken link.

The file path in the apache errors were showing it at the root not down in the sites/all/modules/

I never would have thought that the admin menu would look for this module up at the root.

Thanks for the help and clues.

brayo4

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Re: Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu
May 20, 2011, 09:26:46 am
Have a similar situation here but a little different, only some paths are not parsing with clean-urls turned on. i also had the admin-menu module installed and i uninstalled it, it created havoc on all my drupal menus. Had to rebuild all the drupal menus from scratch. For example when i create a contribution page, all is well until i try to save the widget and i get a page not found error. Disable clean urls, and i can save the widget just fine.

Drupal 6.20
Civicrm 3.4

Thanks....
ps: enable the admin_menu with a lot of caution, it has caused me great pain on a lot of fronts.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Upgrade to 3.3.6 - Page not found when accessing CivicCRM from Drupal admin menu

This forum was archived on 2017-11-26.