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Author Topic: Groups not showing all members  (Read 831 times)

Katie

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Groups not showing all members
April 21, 2011, 02:23:00 am
Hi,

I'm trying to remove some contacts from one of my groups, but I can't see all the contacts in a group. There are about 200 contacts in the group, but it will only show me 177. I then removed some of those 177, and instead of showing me more contacts, it just said there were 163 contacts in the group now. If I go to a contact not shown in the group, they are actually in the group.

Any advice would be appreciated!

Katie

sushant

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Re: Groups not showing all members
April 21, 2011, 03:21:07 am
Might be the case that some of the group contacts are moved to trash. In CiviCRM ,the deleted Contacts are not listed in search result. You can check for those contacts using Advance search with the filter 'Search in Trash (deleted contacts)'.

Hth
Sushant.
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Katie

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Re: Groups not showing all members
April 21, 2011, 03:26:53 am
Thanks. I've checked this, and some people aren't in the trash, but are in the group and aren't showing up when I go to 'manage groups -> contacts of a specific group...

Thanks for you advice though, hadn't thought of that one.

Katie

Denver Dave

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Re: Groups not showing all members
April 21, 2011, 04:58:09 pm
We've had this issue occasionally with smart groups.   Of course individual contacts can be manually added or unsubscribed from a smart group, but sometimes this does not account for the missing contacts.   When we've noticed this, we delete the group and recreate the smart group.

Note our main installation is Drupal / CiviCRM version 1.9.

Dave

b0b_z

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Re: Groups not showing all members
April 28, 2011, 09:56:25 am
We're experiencing the same problem with groups

If we do a full text search for a contact record, we can locate the record and the group shows as part of the record

However, when we go to contacts>>manage groups>>and select the group in question, it returns 0 records

The same is true when trying to send bulk email using the group, it returns 0 records to send

Help!

We're running Drupal 6.19 with CiviCRM 3.4
« Last Edit: April 28, 2011, 11:29:41 am by b0b_z »
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
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  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Groups not showing all members

This forum was archived on 2017-11-26.