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Author Topic: Contact Dashboard - Drupal - Can't edit additional info  (Read 1489 times)

BSCManage

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Contact Dashboard - Drupal - Can't edit additional info
April 26, 2011, 04:03:40 pm
The panels that can be expanded won't expand with my Drupal/CiviCRM install. I took a print screen to show you where I am talking about. I noticed when I open it up with IE I actually get an error on the page and it wants to help me debug it. I don't know if we have a bad install or if this issue has happened before.

BSCManage

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Re: Contact Dashboard - Drupal - Can't edit additional info
April 27, 2011, 03:09:22 pm
So I did a test and with Joomla it works fine but it seems with Drupal 6 there are javascript errors on the page and don't allow for the "accordians" to be opened. Anyone else ever heard of this or have a possible idea of how to fix it? I have tried in IE, Firefox and Chrome. So it seems it is with CiviCRM/Drupal.

Donald Lobo

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Re: Contact Dashboard - Drupal - Can't edit additional info
April 27, 2011, 08:24:50 pm

1. can u try the same page on our demo machines (i'm pretty sure it will work)

2. can u use firebug and see what error it gives

3. Most likely your resource urls settings are incorrect (administer civicrm >> settings >> urls)

lobo
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BSCManage

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Re: Contact Dashboard - Drupal - Can't edit additional info
April 28, 2011, 10:03:47 am
Yes it does work in the Drupal demo. I checked my Resource URL settings and this is what I saw...

CiviCRM Resource URL : http://www.isucrs.com/sites/all/modules/civicrm

Custom CiviCRM CSS URL : http://www.isucrs.com/sites/default/files/civicrm/persist/contribute/

Force SSL - No

By the way the error I get is a javascript error.

FYI using firebug and looking at the error console this is the exact error I get when clicking on the accordion.

"Warning: reference to undefined property this.HashArray[strKeyID]
Source File: chrome://conduitengine/content/ctoolbar.js
Line: 2053"
« Last Edit: April 28, 2011, 11:51:06 am by BSCManage »

Simon147

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Re: Contact Dashboard - Drupal - Can't edit additional info
June 08, 2011, 05:21:53 am
Hello BSCManage,

Did you find a solution to this problem? I'm struggling with the same...

Simon

muppel

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Re: Contact Dashboard - Drupal - Can't edit additional info
June 08, 2011, 11:02:05 am
Hello!

Same problem. Accordion panels can't be opened.

Following error message:
"uncaught exception: Syntax error, unrecognized expression: [name=contact_select_id[1]]"

Any idea? Thanks for help!

Uwe

muppel

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Re: Contact Dashboard - Drupal - Can't edit additional info
June 09, 2011, 03:31:19 am
Additional remark:
Accordions work fine on the page "Edit contribution", but NOT on the page "Edit Contact".

xavier

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Re: Contact Dashboard - Drupal - Can't edit additional info
June 09, 2011, 04:20:24 am
Quote from: BSCManage on April 28, 2011, 10:03:47 am

CiviCRM Resource URL : http://www.isucrs.com/sites/all/modules/civicrm


That seems to be a wordpress site, are you sure that's correct?
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Hershel

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Re: Contact Dashboard - Drupal - Can't edit additional info
June 09, 2011, 05:15:33 am
Xavier, good point. :)

For those with this issue, when you run into a Javascript error, please try to set your site to use the Garland theme and see if that fixes the issue. If so, then the problem is somewhere in your theme.
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muppel

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Re: Contact Dashboard - Drupal - Can't edit additional info
July 06, 2011, 09:42:48 am
Help, help, help.

The upgrade of CiviCRM from 3.3.6 to 3.4.x drives me crazy. Now I tried the brand new 3.4.4. Same behaviour. The fresh installation works fine, but not the upgrade!

I'm using Garland theme. The behaviour is always the same:

On the page "Edit contacts" the accordion panels cannot be opend and non additional phone field can be opened.

Any other idea? Or is it possible to import a sql-dump from 3.3.6 to a fresh new installed version 3.4.4?

Hershel

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Re: Contact Dashboard - Drupal - Can't edit additional info
July 06, 2011, 10:05:14 am
Have you deleted your template file cache? Have you cleared Drupal's cache? Have you used shift-refresh to refresh your page to get fresh JS? Try all of those.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

muppel

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Re: Contact Dashboard - Drupal - Can't edit additional info
July 06, 2011, 10:23:38 am
I just got it: "CRM-7655 - CiviCRM Issue Tracker: Edit Contact accordion panes are broken in trunk"

I was using a modified template of V 3.3.6, which still has got this error, which is already solved.

Thanks for your fast response!

Hershel

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Re: Contact Dashboard - Drupal - Can't edit additional info
July 06, 2011, 10:25:38 am
My pleasure. Glad you got it fixed.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
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  • Contact Dashboard - Drupal - Can't edit additional info

This forum was archived on 2017-11-26.