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Author Topic: Unable to add new organisations or individuals  (Read 1001 times)

Digsport

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Unable to add new organisations or individuals
April 27, 2011, 04:40:07 am
Hi there, I have installed version 3.4 on my Joomla 1.5 site but when I attempt to save a new contact, organisation or individual I get an error message saying; Sorry a non-recoverable error has occurred - DB error : insufficient permissions.

Civimember is enabled and my user account for Joomla is in the super administrator group.

Not sure what I am doing wrong here and any help would be appreciated?

Cheers
Anthony

Erik Hommel

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Re: Unable to add new organisations or individuals
April 27, 2011, 06:40:52 am
Have you checked the access your database user has for the CiviCRM database?
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

Digsport

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Re: Unable to add new organisations or individuals
May 01, 2011, 02:35:23 am
Hi,

I can't find any functions resembling setting user access in civicrm, in joomla I am a super administer but I cant find access settings for civicrm.

Donald Lobo

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Re: Unable to add new organisations or individuals
May 01, 2011, 07:08:50 am

There are no access control for CiviCRM in Joomla 1.5

this feature is part of Joomla 1.6 + CiviCRM 4.0

lobo
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Hershel

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Re: Unable to add new organisations or individuals
May 01, 2011, 07:29:41 am
Digsport, there should be more details to that error. Can you post the full text?
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See here for the official: What to do if you think you've found a bug.

Digsport

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Re: Unable to add new organisations or individuals
May 03, 2011, 07:19:27 am
Thanks for the replys.

The error just reads a non-recoverable error has occured. I have had support from my host and fixed permissions on files etc but they say it is a compatability issue which I would have thought with so many people using civicrm that wouldn't be the case.

I would really like to sort this and use civicrm. My second choice was community builder and I have a similar error occur when trying to install that which reads:

"Unable to create directory '/'Unable to create path for /install_4dc003cd4aee1/index.html
Installer - Error
Uncompressing /usr/local/pem/vhosts/107846/webspace/httpdocs/administrator/components/com_comprofiler/pluginsfiles.tgz failed."

My guess is they are related.

Can I back up my Joomla 1.5 site and then restore into 1.6 and download civicrm 4.0?

Cheers
Digsport

Hershel

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Re: Unable to add new organisations or individuals
May 03, 2011, 07:34:00 am
CiviCRM has specific requirements for its hosting environment, and not all hosts can support it. Here is the"Technical Requirements" from the About CiviCRM page http://civicrm.org/aboutcivicrm :

Technical Requirements

CiviCRM is a web-based solution that runs on your own web server, or on a server at your hosting provider. Installs on local machines should consider using the XAMPP/WAMP stacks which almost painlessly install Apache/PHP/MySQL.

Quote
    CiviCRM is resource-intensive. We encourage users to consider Virtual Private Servers (VPS) OR (semi) dedicated hosting OR shared hosting from a host with experience hosting CiviCRM. Please review our Hosting provider information page for hosting options.
    Apache 2.0+
    PHP 5.2.1+ (PHP 5.3 is supported starting with CiviCRM 3.2)
    MySQL 5.1.x+ with InnoDB support
    Drupal 6.x or 7.x / Joomla 1.5.x or 1.6.x
    Server cronjobs
    128mb PHP memory limit recommended
    Multi-lingual features of CiviCRM require TRIGGER and CREATE VIEW privileges

If your host can't handle it, I would recommend finding another one that can.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM (Moderator: Dave Greenberg) »
  • Unable to add new organisations or individuals

This forum was archived on 2017-11-26.