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Author Topic: No mailing report since 3.4  (Read 1872 times)

den Bart

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No mailing report since 3.4
May 02, 2011, 11:55:05 am
When I want to view a mailing report in CiviCrm 3.4, I get a blank page. Even with the mailings send with CiviCrm 3.3. With the previous version, I could view this mailing reports.
What can I do?

thanks
Bart

Erik Hommel

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Re: No mailing report since 3.4
May 02, 2011, 12:03:09 pm
Bart, Kurund just solved the issue http://issues.civicrm.org/jira/browse/CRM-8013. That might be the same problem, apply the patch and try again?
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

den Bart

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Re: No mailing report since 3.4
May 02, 2011, 12:08:05 pm
I can' t try this description, because the problem with the language isn' t solved yet : I have no languages in localization. They are installed, but I can't choose them. The default language is ... (blank).

Thanks
Bart

Erik Hommel

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Re: No mailing report since 3.4
May 02, 2011, 11:26:30 pm
True, forgot about that....but you can apply the patch anyway.
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

den Bart

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Re: No mailing report since 3.4
May 03, 2011, 11:14:26 am
Thanks. I don't understand where I can download the patch and how I can install the patch.

Erik Hommel

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Re: No mailing report since 3.4
May 04, 2011, 12:11:05 am
Hi Bart, do you have any PHP skills? You can see the code changes Kurund made under the tab 'FishEye' but that only makes sense if you have any PHP skills.
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

den Bart

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Re: No mailing report since 3.4
May 07, 2011, 06:14:04 am
No, I don't have any PHP skills.
Is there any code that I can copy and paste into my files?
Or will the problem be solved with 3.4.1 ?

Donald Lobo

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Re: No mailing report since 3.4
May 07, 2011, 07:15:11 am

3.4.1 might have fixed this issue. please download and install/upgrade and see if it did

lobo
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Erik Hommel

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Re: No mailing report since 3.4
May 08, 2011, 11:27:21 pm
I believe it was in 3.4.1.
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den Bart

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Re: No mailing report since 3.4
May 09, 2011, 01:17:34 pm
No, I'm sorry, the problem is not solved with 3.4.1. I only get a blank page, when I choose a mailing report.

den Bart

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Re: No mailing report since 3.4
May 16, 2011, 09:26:23 am
When I make a testsite with joomla 1.6 and civicrm 4.0.1 and import the tables, I can get mailing reports. So the problem happens only with joomla 1.5 and civicrm 3.4

Donald Lobo

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Re: No mailing report since 3.4
May 16, 2011, 09:45:46 am

whats the error message. should be in your apache logs

lobo
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den Bart

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Re: No mailing report since 3.4
May 18, 2011, 07:15:11 am
Should that be this?

PHP Fatal error:  Class 'JDocumentRenderer' not found in /var/www/vhosts/***/httpdocs/***/libraries/joomla/document/html/renderer/component.php on line 25, referer: http://***/administrator/index2.php?option=com_civicrm&task=civicrm/mailing/browse/scheduled&reset=1&scheduled=true

Donald Lobo

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Re: No mailing report since 3.4
May 18, 2011, 10:21:31 am

this should be fixed in the next release. Can you try this patch please:

https://fisheye2.atlassian.com/rdiff/CiviCRM?csid=34333&u&N

You can check the web for instructions on how to apply a patch

lobo
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den Bart

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Re: No mailing report since 3.4
May 21, 2011, 08:46:23 am
I don't find many about "how to apply a patch". In this forum I found http://drupal.org/node/620014 but I don't understand how to do it.
Can I apply a patch only using Plesk Panel, NinjaXplorer and ftp?

Thanks
« Last Edit: May 21, 2011, 08:52:28 am by den Bart »
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