CiviCRM Community Forums (archive)

Help please my instance of CiviCRM has stopped working and I need some help to get it working again.

Firstly the background. I’m running CiviCRM on a standard shared hosting package it has been working for over 2 years without a hitch, including standard updates. Then about a week ago things went to crap when I turned on a cloud acceleration service for my account. Even though I did not turn it for the website in question it still affected the site and even when I disabled the service it did not correct the problem. At this stage it had killed civircrm outright and nothing would load instead it would simply return a server error 500. Even doing a fresh install on that account did not fix the problem. I should also say that the of the rest of Joomla install works fine, it is only the CiviCRM that has failed. After spending a week working with host provider we moved my account to another server. This has fixed the problem somewhat, At least CiviCRM now loads but I am getting this error.

Warning: Please contact support about failure in /public_html/adcc/administrator/components/com_civicrm/civicrm/packages/Smarty/Smarty_Compiler.class.php on line 270

Fatal error: preg_replace() [<a href='function.preg-replace'>function.preg-replace</a>]: Failed evaluating code: '{php' . str_repeat(&quot; &quot;, substr_count('{* Check for Status message for the page (stored in session-&gt;getStatus). Status is cleared on retrieval. *}', &quot; &quot;)) .'}' in /public_html/adcc/administrator/components/com_civicrm/civicrm/packages/Smarty/Smarty_Compiler.class.php on line 270

Out of interest I did a fresh install on separate site (same account) using Joomla 1.6 and CiviCRM 4.01 and it produced the same error. So I am pretty sure it is a server configuration error but I have no idea where to start looking. If anyone has any ideas it would be really appreciated.

My current configuration is
CiviCRM version: 3.4.0
CMS version: 1.5.23
MySQL version: 5.0.91
PHP version: 5.2.9

What is a cloud acceleration service ?

If this is eaccelerator, been using it without a glitch on my sites.

X+

Yes, it wouldn't explain the new install nor does it sound like it's the issue, but anyhow its' here:

    <joomla-root>/media/civicrm/templates_c/*

I would suggest you ask your host about this error and see if they have any ideas.

Another thought here? Could this problem be caused if the permission had been incorrectly set on a directory on my account? I just noticed a number of directories on my account are set 711 whereas on another account where where CiviCRM works fine the directories are generally 755.

As a follow up. I got the host provider to do a full reset of the file permissions on the account to set them back to a default new account state and that seems to have done the trick.