Author Topic: Not getting Thank You page resulting in Duplicate Transactions (Read 412 times)

HSonne · May 11, 2011, 12:36:25 pm

Hi, We are using Joomla 1.5.18 with CiviCRM 3.1.4 (but we also have upgraded a development site to Joomla 1.5.22 and CiviCRM 3.3.1 which we are currently testing). One of the main problems we've been having is that when the user completes the civiContribute Form then clicks "Make Contribution", they are not always directed to the Thank You page. They get the response email and the transaction (in this case a donation) goes through. The problem is that the person donating doesn't know the transaction didn't go through (because they didn't get the Thank you page) - so they click again and the transaction goes through again.

I can't identify where the issue is as sometimes it happens and sometimes it doesn't - even on the same system. Does anyone have a solution for this? Please .... thank you!

-Holly

adixon · July 04, 2011, 08:21:05 am

I'm not sure if I'm looking at the same problem or not, but it sounds similar, though on Drupal 6/CiviCRM 3.3.5.

Did you eventually solve this?

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Author Topic: Not getting Thank You page resulting in Duplicate Transactions (Read 412 times)

HSonne

Not getting Thank You page resulting in Duplicate Transactions

adixon

Re: Not getting Thank You page resulting in Duplicate Transactions