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Author Topic: Dashboard doesnt work  (Read 2274 times)

TheoRichel

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Dashboard doesnt work
May 13, 2011, 03:16:56 am
I have enabled three dashlets in my dashboard, but the result is disappointing:
- Donor Report Summary doesnt show any data at all
- Top Donors Report shows an alfabetically ordered list of all my donors
- Membership Report (Summary) shows a list of all my Members which I do net expect from a summary

I had also expected some graphics

I have checked my Resource URL's, but they are not different from those on the CiviCRM demo site.
Do I do anything wrong?


TheoRichel

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Re: Dashboard doesnt work
May 17, 2011, 03:50:17 am
The person I run this site with apparently experiences the same situation on his end. Is there anything I can do to supply more information?

Hershel

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Re: Dashboard doesnt work
May 17, 2011, 04:14:14 am
Can you install Firebug on Firefox and open Firebug and look at the Net panel and try to see, if you can, when Firefox tries to load the dashboard code? You may see an error there...
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See here for the official: What to do if you think you've found a bug.

TheoRichel

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Re: Dashboard doesnt work
May 17, 2011, 06:37:09 am
Thank you.
Well the only thing I can see this way is that a reload of that page give  lines in red at the top with 'Get CiviCRM?reset=1' and then 'aborted' thereafter, but then it shows a 200 OK message for that line as well.

No error messages to be seen, but I am not a very knowledgeable Firebug-user.

 

Hershel

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Re: Dashboard doesnt work
May 17, 2011, 07:07:49 am
Hmm, not sure exactly what you're seeing. Perhaps compare what you see there to what you see in the demo here: http://drupal.demo.civicrm.org/civicrm

If the dashboard there works for you, then compare the Net tab of Firebug between that and your site. Also of course check for JS errors in the Console tab of Firebug.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

TheoRichel

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Re: Dashboard doesnt work
May 17, 2011, 07:18:28 am
On the link below I found this. I do not have a Javascript error but is there :

'I had a very similar problem where the CiviCRM drag and drop dashboard was not working. Seems to be a conflict with Drupal jQuery UI module. I posted a fix here: http://drupal.org/node/749126#comment-4427376 

I'm using jQuery UI module with Pressflow 6.20.97 (Drupal 6.20) because it's a requirement for the Inline Context Editor feature in Context module 6.x-3.0. I was interested in upgrading the Drupal jQuery UI plugin to 1.8.11 because that's the version used in CiviCRM 3.4, and I was having a javascript conflict error, "uncaught exception: Syntax error, unrecognized expression: . ", with the CiviCRM drag and drop dashboard.

Here's what worked for me:
- Install and enable Drupal jQuery Update 6.x-2.0-alpha1: http://drupal.org/project/jquery_update
- Patch Drupal jQuery UI module 6.x-1.4 with http://drupal.org/node/749126#comment-4184892
- Install jQuery UI plugin 1.8.11 inside of Drupal jQuery UI module, replacing previous version.

This appears to have resolved the jQuery UI plugin conflict between Drupal and CiviCRM. After doing the steps above, Drupal Inline Context Editor works and so does CiviCRM drag and drop dashboard.'
From: http://forum.civicrm.org/index.php/topic,18365.msg82626.html#msg82626

sonicthoughts

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Re: Dashboard doesnt work
May 19, 2011, 09:43:12 pm
patch only seems to work for dev, but you have listed for stable.  do you know which it is supposed to be?

TheoRichel

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Re: Dashboard doesnt work
May 20, 2011, 06:46:06 am
I do not know, but thanks for drawing my attention to it. I'll install the dev version and patch that one

sonicthoughts

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Re: Dashboard doesnt work
May 20, 2011, 06:48:28 am
I just tried dev without the patch and the widget is working (don't forget to delete the template files.)  I don't know if something else is broken though ....

TheoRichel

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Re: Dashboard doesnt work
May 20, 2011, 07:20:07 am
Thanks! Well I have applied the patch (but have not uploaded yet) and I have copied the folder jquery-jquery-23f2225 to the folder. I deleted jquery 1.6. Was just about to upload when I read your post on templates.... what templates where?

sonicthoughts

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Re: Dashboard doesnt work
May 20, 2011, 07:22:41 am
in the files/civicrm/templates folder (this may not be necessary) but clears out the template cache.

TheoRichel

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Re: Dashboard doesnt work
May 20, 2011, 07:30:55 am
In the folder templates_c there are  a lot of folders identiefied by a percentage sign and a square. Those are what you mean?

sonicthoughts

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Re: Dashboard doesnt work
May 20, 2011, 07:37:21 am
It MAY not be necessary but no harm done you delete everything in the templates_c folder.  See http://wiki.civicrm.org/confluence/display/CRMDOC40/Upgrade+Drupal+Sites+to+3.4 for:
try deleting all files in [yoursite]/sites/default/files/civicrm/templates_c/

TheoRichel

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Re: Dashboard doesnt work
May 20, 2011, 08:09:50 am
I would if I could, but I cannot delete those files get confusing messages about permissions, not empty folders and path not found, both from Dreamweaver as from DirectAdmin on my VPS

TheoRichel

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Re: Dashboard doesnt work
May 20, 2011, 08:14:36 am
And apparently as a result of even trying to delete thjose files my site now says:
Error: Could not create directory: /home/theorichel/domains/grkmain.com/public_html/sites/default/files/civicrm/templates_c/en_US/ConfigAndLog/.

If you have moved an existing CiviCRM installation from one location or server to another there are several steps you will need to follow. They are detailed on this CiviCRM wiki page - Moving an Existing Installation to a New Server or Location. A fix for the specific problem that caused this error message to be displayed is to set the value of the config_backend column in the civicrm_domain table to NULL. However we strongly recommend that you review and follow all the steps in that document.

Is meant here to replace those values with the text NULL or just empty the values field?
« Last Edit: May 20, 2011, 08:24:39 am by TheoRichel »
Pages: [1] 2
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • Dashboard doesnt work

This forum was archived on 2017-11-26.