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Author Topic: merge and delete reported as success but neither merges nor deletes  (Read 1274 times)

faithk

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merge and delete reported as success but neither merges nor deletes
May 23, 2011, 10:44:40 am
I'm a new Civi user so I apologize in advance if this is something obvious.

In trying to merge and delete duplicate individuals. When I use Find and Merge Duplicate Contacts, I select a pair to be merged, click the "Mark all" box, and select "Merge and goto next pair" button. It is clearly stated that the duplicate record will be deleted. The result is that Civi reports "The contacts have been merged." However, the duplicate is not deleted and the data has not been merged.

I tried to find the contacts and select "merge" from the dropdown there, however it does not work either.

Any ideas? I'd rather not fix 500 duplicates manually. Thanks in advance,

Faith

Dave Greenberg

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Re: merge and delete reported as success but neither merges nor deletes
May 23, 2011, 10:50:23 am
The merge "should" be working but the delete of the dupe is broken in the latest release (3.4.1). It has been fixed for the next release (3.4.2 / 4.0.2) which should be out next week. You can potentially patch your install from here:

http://fisheye2.atlassian.com/viewrep/CiviCRM/branches/v3.4/CRM/Contact/Form/Merge.php?r1=34186&r2=34225
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faithk

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Re: merge and delete reported as success but neither merges nor deletes
May 23, 2011, 10:58:19 am
Thanks for the quick reply! I am happy to hear that deleting dupes will be fixed.

However, I just rechecked and it appears that the merge is not working. I just tried to merge two individual contacts, both with identical first and last names. One record has activities, events, home address, home phone, but no email. The other has only home phone and an email address. The information was not merged from one to the other.

Ideas? Thanks!

Dave Greenberg

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Re: merge and delete reported as success but neither merges nor deletes
May 24, 2011, 08:51:29 pm
Can you replicate this on the public demo - http://drupal.demo.civicrm.org/ - and provide detailed steps to recreate? If so, please file a bug  report on the issue tracker - http://issues.civicrm.org/jira/browse/CRM?report=com.atlassian.jira.plugin.system.project:roadmap-panel. 

If you have developer skills / resources, and can debug the problem and submit a patch that would be super awesome.

thx!
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Upperholme

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Re: merge and delete reported as success but neither merges nor deletes
May 26, 2011, 02:36:36 am
I'm seeing the same issue with 3.4.1: merge is reported as being successful, but the records do not appear to be merged at all, and certainly - as already acknowledged - the duplicate is not deleted.
Graham Mitchell
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petednz

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Re: merge and delete reported as success but neither merges nor deletes
May 26, 2011, 03:15:23 am
Have had the same reported but haven't had a chance to dig in to it yet.
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Dave Greenberg

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Re: merge and delete reported as success but neither merges nor deletes
May 27, 2011, 01:54:31 pm
Quote from: Upperholme on May 26, 2011, 02:36:36 am
I'm seeing the same issue with 3.4.1: merge is reported as being successful, but the records do not appear to be merged at all, and certainly - as already acknowledged - the duplicate is not deleted.

Please replicate on public demo and provide exact steps. Then file an issue. Would be good to get this nailed down and fixed sooner rather than later and my experiments did not replicate the problem.
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Upperholme

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Re: merge and delete reported as success but neither merges nor deletes
May 27, 2011, 03:36:20 pm
Hmm. I can't replicate the issue on the demo site either. It appears to be both merging and deleting.

Out of interest, what version is running on the D6 demo site? It reports as CiviCRM 34241 ? Is this 3.4.1 or something else?
Graham Mitchell
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Donald Lobo

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Re: merge and delete reported as success but neither merges nor deletes
May 27, 2011, 03:59:11 pm

the demo runs from svn, so it is currently running a version close to 3.4.2

we'll have a release next week (most likely)

lobo
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Upperholme

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Re: merge and delete reported as success but neither merges nor deletes
May 27, 2011, 04:20:58 pm
OK, I guess I'll wait for the next release and re-test at that point.
Graham Mitchell
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  • merge and delete reported as success but neither merges nor deletes

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