CiviCRM Community Forums (archive)

Hi,

After a number of successful mailouts I'm having trouble.
Test Mailing>Send to This Address, with a regular email address yields:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

=> 67
    [message] => sendmail returned error code 67
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="sendmail returned error code 67" code=67 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)

Sendmail log sample is below:

May 28 08:54:02 sa sm-mta[6731]: p4RNO1xV006729: to=<b.60.2770.190a70501c5ae5b8@FIXME.ORG>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123901, relay=fixme.org, dsn=5.1.2, stat=Host unknown (Name server: fixme.org: host not found)

Appears the "to" header is being corrupted.

Not sure if this is relevant, but I noticed that this installation has two mail accounts, one of which is the default with domain=FIXME.org.
These are reflected in the civicrm_mail.settings table where the field is_default is set to 1 for the default and 0 for the alternate mail account.

Any advice would be much appreciated.

TIA
Tony






Thanks

Even though I am the drupal site administrator and have all civicrm permissions set, I get a response:

Sorry. A non-recoverable error has occurred.
You do not have permission to access this page

I have full database access can the appropriate fields be set directly in the database?
Tony

Thanks,

No FIXME.ORG address exists on the "from email address options" page

Sendmail reports a problem with the "To" email address, so I can't quite see how the "from" addresses are relevant.

Thanks xavier and hershel

The initial setup was in mail(), which returns the error message below
"Sorry. A non-recoverable error has occurred.
mail() returned failure"
The change to sendmail was driven by a need to get more informative error messages.

I use sendmail in another setup and have found that sendmail can successfully process bounced messages with sub-addressing.  The difficulty then was in delivery to a specified folder, but I guess that's another story.

I've read that section of the manual a number of times.  However I've now set a default "from address" to a known gmail address as suggested,  configured the outbound mail settings as mail() - and received a test mail successfully, but still receive the same error on attempting a test mailing at civicrm/mailing/send?_qf_Test_display=true&qfKey=.......

Not sure what to try next

Log output is below.
The server has no restrictions

Jun  7 21:12:12 sa sendmail[15315]: p57BgCWR015315: Authentication-Warning: the.server.org.au: www-data set sender to b.65.2775.1be068033d3b77c7@FIXME.ORG using -f

Jun  7 21:12:12 sa sendmail[15315]: p57BgCWR015315: from=b.65.2775.1be068033d3b77c7@FIXME.ORG, size=1702, class=0, nrcpts=1, msgid=<201106071142.p57BgCWR015315@the.server.org.au>, relay=www-data@localhost

Jun  7 21:12:12 sa sm-mta[15316]: p57BgCbD015316: ruleset=check_rcpt, arg1=<trevorj@the.server.org.au>, relay=the.server.org.au [127.0.0.1], reject=553 5.1.8 <trevorj@the.server.org.au>... Domain of sender address b.65.2775.1be068033d3b77c7@FIXME.ORG does not exist

Jun  7 21:12:12 sa sendmail[15315]: p57BgCWR015315: to=Trevor Jones <trevorj@the.server.org.au>, ctladdr=b.65.2775.1be068033d3b77c7@FIXME.ORG (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31702, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.8, stat=User unknown

Jun  7 21:12:12 sa sm-mta[15316]: p57BgCbD015316: from=<b.65.2775.1be068033d3b77c7@FIXME.ORG>, size=1702, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v4, relay=the.server.org.au [127.0.0.1]

Jun  7 21:12:12 sa milter-greylist: p57BgCbF015316: addr = the.server.org.au[127.0.0.1], from = <>, rcpt = <b.65.2775.1be068033d3b77c7@FIXME.ORG>

Jun  7 21:12:12 sa milter-greylist: Mail from=<>, rcpt=<b.65.2775.1be068033d3b77c7@FIXME.ORG>, addr=the.server.org.au[127.0.0.1] is matched by entry racl 142 whitelist net_list "my network"
 
Jun  7 21:12:12 sa milter-greylist: p57BgCbF015316: skipping greylist because address 127.0.0.1 is whitelisted, (from=<>, rcpt=<b.65.2775.1be068033d3b77c7@FIXME.ORG>, addr=the.server.org.au[127.0.0.1]) ACL 142(none)

Jun  7 21:12:12 sa sendmail[15315]: p57BgCWS015315: to=b.65.2775.1be068033d3b77c7@FIXME.ORG, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32726, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p57BgCbF015316 Message accepted for delivery)

Jun  7 21:12:12 sa sm-mta[15318]: p57BgCbF015316: to=<b.65.2775.1be068033d3b77c7@FIXME.ORG>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123975, relay=fixme.org, dsn=5.1.2, stat=Host unknown (Name server: fixme.org: host not found)

Fixed! - navigated to Administer Civicrm>Mail Account.

The bounce processor mail account was set to FIXME.ORG (as suggested in the initial post) so setting it to a mailable address did the trick.
Interesting because this has been set since installation some 2 years ago (or maybe as part of an upgrade) and a number of mailings have been sent and the problem has not occurred until now.