CiviCRM Community Forums (archive)

Hey, just wondering if anybody else is experiencing the issue from CRM-7445? - Add client to the case (for multiclient) in CiviCase doesn't work

I'm in Drupal 7 with CiviCRM 4.0.1 running php 5.3.5 on a backend of MySQL 5.5.9

I grabbed the updated files from CRM-7445 for the Case module, but even that hasn't helped fix the issue.

It doesn't give me any errors, or else I'd debug myself(I'm new to CiviCRM, but not to coding in general - I just don't know where to begin with this one)

Sushant, I'm aware, I've got it turned on, but when you select a contact, it repeatedly asks you to select one - it isn't accepting the fact that the contact has been selected

bump bump - We are also experiencing this same issue.  Based on our use case, this may prevent us from deploying civicase altogether..  same as CRM-7445 but is an ongoing problem in 4.0.4

Thank you for the reply, but it seems that multiclient is not enabled on the demo site.  when multiclient is enabled on our test server, we are able to autocomplete more than one client name during case creation but save always returns "Please select a contact or create new contact" even with only one contact.  (*All seems to function properly if a new client is created at the time of the case creation.)  We have been trying to track this issue down but cannot seem to find where the problem lies.

If AllowMultipleCaseClients is set to 0 (off) in the XML settings, it functions exactly as the demo site, and hence no multiclient functionality.  it seems that the select client autocomplete field even changes its appearance once AllowMultipleCaseClients is set to 1, but does not work.  Any advice to where to start looking would be greatly appreciated.

Thank you

Thanks for your reply Dave, it appears that this prevents any php notices from being displayed, but still does not allow multiple clients to be added to a case.  Upon further investigation we have come up with the following solution:
        $errors = array( );
        //check if contact is selected in standalone mode
        if ( !isset( $fields['contact_select_id'][1] ) && !$fields['contact_select_id'][1] ) {
            $errors['contact[1]'] = ts('Please select a contact or create new contact');
        }
        //check selected contact for multi client option
        if ( $form->_allowMultiClient && isset( $fields['contact'][1] ) && !$fields['contact'][1] ) {
            $errors['contact[1]'] = ts('Please select a valid contact or create new contact');
        }

        return $errors;
    }
the relevant piece being

!isset

This allows us to insert multiple clients during a case creation, along with all other multi client case functionality remaining intact.  It seems logical to us that contact_select_id wouldn't be set until one was selected, but we are wondering if there are any potential caveats to this approach down the line?

Many thanks for all your help!

UPDATE:  We found that this caused errors elsewhere, however simply commenting out the following seems to have worked without causing problems anywhere else that we could discern. 
     

$errors = array( );
        //check if contact is selected in standalone mode
//        if ( !isset( $fields['contact_select_id'][1] ) && !$fields['contact_select_id'][1] ) {
//            $errors['contact[1]'] = ts('Please select a contact or create new contact');
//        }
        //check selected contact for multi client option
        if ( $form->_allowMultiClient && isset( $fields['contact'][1] ) && !$fields['contact'][1] ) {
            $errors['contact[1]'] = ts('Please select a valid contact or create new contact');
        }

        return $errors;


again, the same question applies, is this going to blow something else up down the line?

Exactly.  and the url is like:
http://civi.slighpcs.com/index.php?q=civicrm/case/add&reset=1&action=add&atype=13&context=standalone

however, we have tested on a default installation with sample case data installed.  Using the url you provided produces the same behavior.  Commenting the code as in the previous post has the same effect, allowing a successful multiclient case save.

I could pm you with login details if you would like to test it.

Just to confirm, the code from your last post does fix the issue.  Once again, thank you for all your help on this!