CiviCRM Community Forums (archive)

When I try to edit my mail template I see this message:

Sorry. A non-recoverable error has occurred.
PDF Format Option Group not found in database.

Everything works fine. I can create and send messages with my template. But I cant Edit my template or Add Message Template.

I can edit the template if I open the draft...

Best Regards

Pelle

I am having the same problem. I started in 3.4.1, continued in 3.4.2 and continues in 3.4.3. Anything requiring a pdf gives this error:
==========
Sorry. A non-recoverable error has occurred.
PDF Format Option Group not found in database.

Return to home page.
==========
I looked in the database at this: civicrm_option_group found nothing that says pdf?

Each time I upgraded I did use the

upgrade&reset=1 form during the upgrade, however the hint in this thread says to use upgrade?reset=1 (with a question mark?) not a &.

I have 2 CiviCRM installs, one has this error, one does not. The one that does have the error I had made a custom label format.
In the database the pdf_option_group is missing as well as label_format.

When I try to see those 2 in the Admin dashboard, I get an error that they don't exist.

Can I insert those tables from another CivicCRM database that works?

Thanks!

Upgrading to 3.4.2 should have created three new entries in the Option Group table.  In the name column you should find 'paper_size', 'pdf_format', and 'label_format'.  Do any of these exist in your database?

In one of my upgraded Drupal 6.22 and Civicrm 3.42 I have those entries in the options_group. In the other install I do not! Is there a way to copy them and insert them from one to the other?

Thanks for the reply...

You said
"If that doesn't help, it might be worth restoring your backup copy of 3.4.1 and then try upgrading again directly to 3.4.3."

To clarify- you mean to restore the database to the 3.4.1 time period, keep the code files for 3.4.3 in the modules/civicrm and run the update again?

I do remember that when I did one of the upgrades to this install, after I did it, it still showed the previous version number at the bottom of the page. I trashed the templates_c folder and ran the update again and then it showed the right version number.

Your last bit of advice worked.

In phpMyadmin, I DROPPED the 3.4.3 database. I then imported the backup 3.4.1 database just before the recent update. (Yes- as directions say- backup, and also NAME it correctly!)

Left the 3.4.3 code files (folders) in place.

I then ran the update command again. The pdf options were then there and I ca now make name tags.

Thanks.