CiviCRM Community Forums (archive)

@narayanis,

I don't know your setup so I can't help there. The open-tracking and click-through counts should be independent of that as they rely on the recipient visiting certain URLs. Were you or one of your team a recipient of the email? When you look at the source do the embedded links have the right format?

For open-tracking, the HTML-part of the email should finish with a link like ...

<img src="https://www.example.com/sites/all/modules/civicrm/extern/open.php?q=999999" width='1' height='1' alt='' border='0'>

For click-through, the links should be like ...

https://www.example..com/sites/all/modules/civicrm/extern/url.php?u=9999&qid=999999

Do the links look right? If you enter them into your browser, you should get the expected output (1x1 pixel image or the target of the link).

Also if you've moved domains, it may be that some recipient's mail clients will not open images from that domain, causing your open-tracking to under-count.

Ken

As far as permissions go, I think all you need to check is that the PHP code file (and all the directories above it, up to the Apache root) is readable by the process running Apache (www-data in my case).

As far as the 403 goes, it would be interesting to understand whether that's thrown by Apache or by Drupal or by CiviCRM. What do your Apache, Drupal, and CiviCRM logs say?