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Author Topic: Strangeness on email configuration  (Read 728 times)

Laryn

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Strangeness on email configuration
June 16, 2011, 12:45:14 pm
We've recently moved a site to another server and at this point the email notifications for expiring memberships seems to have broken. I have changed the settings in the "Outbound Mail" area and it always tells me the settings are correct, although no test mails come through that way either. Even if I put a wrong password in the SMTP settings it tells me the settings are correct, and neither mail() nor Sendmail work (although, again, it says the settings are correct).

Where do I go next to test/adjust/configure?
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*Get support on the new CiviCRM help site. /laryn

Hershel

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Re: Strangeness on email configuration
June 17, 2011, 07:33:53 am
Have you asked your host if they can see any errors recorded when you try to send email yet it's not sent?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Laryn

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Re: Strangeness on email configuration
June 17, 2011, 11:30:16 am
No, I was assuming it was a CiviCRM issue since the SMTP response is the same whether or not the settings are valid. In the meantime, I will check to see what the host says -- thanks!
CEDC...social justice by design

*Get support on the new CiviCRM help site. /laryn

Laryn

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    • CEDC
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  • CMS version: Drupal 7
Re: Strangeness on email configuration
June 22, 2011, 07:21:06 am
The host has done some testing and indicated that PHP's mail() should be working fine from the server end. Where do I begin to search for an issue within CiviCRM (I understand it's probably not a bug, but something particular to my installation)?

CEDC...social justice by design

*Get support on the new CiviCRM help site. /laryn

Hershel

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Re: Strangeness on email configuration
June 22, 2011, 07:24:17 am
Go to yoursite.com/civicrm/admin/setting/smtp?reset=1 and choose mail()
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Laryn

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Re: Strangeness on email configuration
June 22, 2011, 11:47:56 am
Thanks, Herschel. I've tried that many times. The initial email was trying to communicate that no matter what options I select on that page, it gives me a message saying it worked, but no test messages come through and notifications of expiring memberships are not being sent. That's what I'm trying to troubleshoot.
CEDC...social justice by design

*Get support on the new CiviCRM help site. /laryn

Hershel

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  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
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    • CiviHosting
  • CiviCRM version: Latest
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Re: Strangeness on email configuration
June 22, 2011, 11:49:31 am
Seems the only option then is to ask your host to troubleshoot. Or consider finding another host.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Strangeness on email configuration

This forum was archived on 2017-11-26.