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  • Summary tab doesn't show Contact email or address, but this data exists
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Author Topic: Summary tab doesn't show Contact email or address, but this data exists  (Read 704 times)

CiviTeacher.com

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Summary tab doesn't show Contact email or address, but this data exists
June 22, 2011, 08:03:26 pm
I have a strange situation after an upgrade from 3.1 to 3.3.  The summary tab of a Contact record doesn't show their email address or street address. 

This address+email data already exists, and if I click 'edit' I can see it, but not in 'view' mode on the Summary tab.

Bizarrely, custom data fields do show on the summary tab.

I have checked that all CiviCRM permissions are checked 'on' for my user.

I have cleaned out templates_c directory and checked that all my site configurations are otherwise ok.

Is there some simple setting on some page that I have not checked?

Also this may or may not be related, but I am getting many of these errors in my CiviCRM.log file, and I'm not sure what it means.  I don't see any errors on the screen while using the site.

Code: [Select]
Jun 23 02:50:30  [info] $Fatal Error Details = Array
(
    [message] => We experienced an unexpected error. Please post a detailed description and the backtrace on the CiviCRM forums: http://forum.civicrm.org/
    [code] =>
)


Jun 23 02:50:30  [info] $backTrace = /home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 277
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/DAO.php, fatal, 709
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Contact/Form/Task/EmailCommon.php, getFieldValue, 74
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Contact/Form/Task/Email.php, preProcessFromAddress, 85
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/Form.php, preProcess, 314
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 99
/home/paba/paba_newer/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/paba/paba_newer/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 284
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Utils/Wrapper.php, run, 115
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Activity/Page/Tab.php, run, 112
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Activity/Page/Tab.php, edit, 217
/home/paba/paba_newer/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 219
/home/paba/paba_newer/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 355
, civicrm_invoke,
/home/paba/paba_newer/includes/menu.inc, call_user_func_array, 348
/home/paba/paba_newer/index.php, menu_execute_active_handler, 18
« Last Edit: June 22, 2011, 08:05:12 pm by Stoob »
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Hershel

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Re: Summary tab doesn't show Contact email or address, but this data exists
June 23, 2011, 04:34:48 am
I think this is the same site you posted about that CiviMail also fails. It would appear that this is a server issue--I don't know what it is, perhaps a PHP version or configuration problem, but if you keep getting these unexpected errors, it would lend me to think there is a problem on the server.
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CiviTeacher.com

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Re: Summary tab doesn't show Contact email or address, but this data exists
June 23, 2011, 09:16:55 am
They're running 5.3.6 PHP version.     I'll contact the server folks.  You might have a new hosting client if I can't get this working for them.
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CiviTeacher.com

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Re: Summary tab doesn't show Contact email or address, but this data exists
July 05, 2011, 04:48:58 pm
found out why.  css in the theme was hiding the fields.  why they did this I do not know, but a simple fix to comment out the CSS
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Summary tab doesn't show Contact email or address, but this data exists

This forum was archived on 2017-11-26.