CiviCRM Community Forums (archive)

When we ran an event earlier this year using v3.2, the automatically generated receipts showed the item description before the quantity for each price field. (ie the option label was printed for each selection)

We have upgraded to 3.4.2 but now the item descriptions are not showing at all in the receipts.  The heading "Item" still appears before "Qty Each Total" but the 'column' under the Item heading is empty although the correct info appears in the other 3 columns.

I have had a look at the system flow template for the online receipts and I know the relevant lines are:

  <td colspan="2" {$valueStyle}>
           <table> {* FIXME: style this table so that it looks like the text version (justification, etc.) *}
            <tr>
             <th>{ts}Item{/ts}</th>
             <th>{ts}Qty{/ts}</th>
             <th>{ts}Each{/ts}</th>
             <th>{ts}Total{/ts}</th>
        {if  $participantCount }<th>{ts}Total Participants{/ts}</th>{/if}
            </tr>
            {foreach from=$value item=line}
             <tr>
              <td>
               {$line.description}
              </td>
              <td>
               {$line.qty}
              </td>
              <td>
               {$line.unit_price|crmMoney}
              </td>
              <td>
               {$line.line_total|crmMoney}
              </td>
         {if  $participantCount }<td>{$line.participant_count}</td> {/if}
             </tr>
            {/foreach}
           </table>
          </td>
         </tr>
        {/if}
       {/foreach}
      {/if}

      {if $amount && !$lineItem}
       {foreach from=$amount item=amnt key=level}
        <tr>
         <td colspan="2" {$valueStyle}>
          {$amnt.amount|crmMoney} {$amnt.label}
         </td>
        </tr>
       {/foreach}

but I can't see what is wrong with them as {$line.description} is included where I think it should be. 

Our descriptions are very long (the longest is 120 characters - why must presenters chose such long titiles?) but I thought that in 3.2 all that happened was the description was truncated.

What should I do?

The problem only occurs on the receipt email and attached PDF.  The Confirm/Thank You pages are fine.

I will have to talk to the company hosting our site about the upgrade to 3.4.4