CiviCRM Community Forums (archive)

I'm trying to nail down exactly what logic is used to determine if a new contact record is created on event registration. If I have Jane Sally (jane@sallyemail.com) in my civiCRM database and somebody registered using First Name: Jane, Last Name: Sally and Email: jane@sallyemail.com, shouldn't it use the exiting profile? For me on my 3.3 install its creating a new entry, even though it has an obvious duplicate match. So, where is the break down? Where do I look first. I will do an upgrade soon to 3.4, but for now I'm trying to figure out this issue that I've had since 2.x.  My Individual strict rules checks for first, last and email. Is this right?

I have seen this before, but it seems that its to allow duplicates registrations on the same event. My problem is a person registering once for an event and they already exist in the db through a newsletter signup or another a previous event registration. And it creates another contact record for them, even though its for sure a match using strict and fuzzy rules.

Isn't there somewhere in the code where it decides whether to create a new contact or use an existing one, or xavier, are you saying this is the problem, it never does this?