Author Topic: Non-recoverable error during Drupal acct Creation (Read 1812 times)

bchoc · January 22, 2008, 02:05:52 pm

I'm wondering if someone can help me trace this error. As far as I know, CiviCRM should not be called during signup (no signup profiles or anything), though in the past we had this. Some residual setting I need to hunt down and fix? What's weird is that this error is intermittant ... I've had complaints but today is the first time I've actually seen the error. A look at the page source for the error confirms it's CiviCRM (the yellow box was a hint) ...

Quote

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">

<head>
<title></title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<base href="http://www.example.net/sites/all/modules/civicrm/" />
<style type="text/css" media="screen">@import url(http://www.example.net/sites/all/modules/civicrm/css/civicrm.css);</style>
</head>

<body>

<div id="crm-container" lang="en" xml:lang="en">

<div class="messages status">
<dl>
<dt><img src="http://www.example.net/sites/all/modules/civicrm/i/Error.gif" alt="unrecoverable error" /></dt>
<dd>
Sorry. A non-recoverable error has occurred. <p>We experienced an unexpected error. Please file an issue with the backtrace</p>
<p><a href="http://www.example.org/" title="Main Menu">Return to home page.</a></p>
</dd>
</dl>
</div>

</div>
</body>
</html>

That's an exact copy/paste from the source of the error page (except I removed the domain name). Does anyone have any ideas what might be causing this?

Thanks

bc

bob schmitt · January 22, 2008, 02:10:03 pm

Check your drupal log to see what happened to precipitate this.

Has CiviCRM been working on your Drupal installation?

bchoc · January 23, 2008, 03:58:33 pm

The log only shows a failed login attempt and then some password-reset emails. Somewhat remarkably, there is not even a "New user" log for this most recent failure. When that user account tried to request password-resets, the emails were sent but the links failed (expired or already used).

One thing I did notice in that error log, at a second look, is that it uses the .NET extension in one place and the .ORG in another. We have both domains, though originally it was all .NET and now it should all be .ORG. I checked the civicrm.settings.php file and find no .NET references ... where might that be coming from?

Any thoughts?
bc

bchoc · February 01, 2008, 03:09:14 pm

OK, it now appears to be 100% consistent in failure, and it seems to be Civi that's breaking the process. I do not have CiviCRM setup with any profiles at all, though in the past there were some. Could there be relics of login-profile-calls I need to remove from Drupal somehow?

Here's a backtraced error:

Code: [Select]

backTrace

/home/t4tcolor/public_html/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 255
/home/t4tcolor/public_html/sites/all/modules/civicrm/CRM/Bridge/OG/Utils.php, fatal, 111
/home/t4tcolor/public_html/sites/all/modules/civicrm/CRM/Bridge/OG/Drupal.php, groupID, 194
/home/t4tcolor/public_html/sites/all/modules/civicrm/drupal/civicrm_og_sync.module, og, 118
, civicrm_og_sync_og, 
/home/t4tcolor/public_html/includes/module.inc, call_user_func_array, 406
/home/t4tcolor/public_html/sites/all/modules/og/og.module, module_invoke_all, 435
/home/t4tcolor/public_html/sites/all/modules/og/og.module, og_save_subscription, 776
/home/t4tcolor/public_html/sites/all/modules/og/og.module, og_subscribe_user, 2102
/home/t4tcolor/public_html/modules/user/user.module, og_user, 22
/home/t4tcolor/public_html/modules/user/user.module, user_module_invoke, 216
/home/t4tcolor/public_html/modules/user/user.module, user_save, 1254
, user_register_submit, 
/home/t4tcolor/public_html/includes/form.inc, call_user_func_array, 430
/home/t4tcolor/public_html/includes/form.inc, drupal_submit_form, 258
/home/t4tcolor/public_html/includes/form.inc, drupal_process_form, 80
, drupal_get_form, 
/home/t4tcolor/public_html/includes/menu.inc, call_user_func_array, 418
/home/t4tcolor/public_html/index.php, menu_execute_active_handler, 15

Sorry. A non-recoverable error has occurred.
We experienced an unexpected error. Please file an issue with the backtrace

Return to home page.

Nothing shows up in the Drupal log.

Any ideas?

bc

Dave Greenberg · February 02, 2008, 04:24:55 pm

The problem appears to be related to the civicrm_og_sync.module - which evidently has implemented the user hook. I don't know much about that module - but based on the line of code that's failing (line 194 in CRM/Bridge/OG/Drupal.php) - I'm wondering if someone has made some changes / deleted either one of the Organic Groups or the CiviCRM groups that are supposed to be kept in synch by that module.

Donald Lobo · February 02, 2008, 06:12:55 pm

please disable the civicrm_og_sync module if you are not using it. If you are using it, you will need to trace the code and help us debug the issue

lobo

bchoc · February 02, 2008, 08:04:45 pm

D & D --

You were [both] right on. I disabled the OG module which I just enabled for testing, and it appears I can log on. I've asked my boss to test it (she got to field the "I can't register" phone calls, heh) and if she gets the same results I just did, happiness will ensue.

Thank, both,
bc

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Author Topic: Non-recoverable error during Drupal acct Creation (Read 1812 times)

bchoc

Non-recoverable error during Drupal acct Creation

bob schmitt

Re: Non-recoverable error during Drupal acct Creation

bchoc

Re: Non-recoverable error during Drupal acct Creation

bchoc

Re: Non-recoverable error during Drupal acct Creation

Dave Greenberg

Re: Non-recoverable error during Drupal acct Creation

Donald Lobo

Re: Non-recoverable error during Drupal acct Creation

bchoc

Re: Non-recoverable error during Drupal acct Creation