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Author Topic: Organizations changed to Individuals  (Read 1052 times)

davej

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Organizations changed to Individuals
July 19, 2011, 05:18:30 am
Hi,

On a Civi 3.3.5 / Drupal site a user reported that two contacts had changed from Organizations to Individuals. I've verified from a backup that the very same contact ids have indeed done just that. The last changes in the change log in the relevant period coincided with event registrations. Each of the events includes a profile on the registration form, though not the same profile for the two events. I've checked the profiles and both look fine: all fields are on Participant, settings very straightforward: no user create, no group limit or add, Issue warning and do not save on dupe match.

This is a big problem for the user as these contacts then drop out of their reports.

Any ideas?

Dave J

Eliet Henderson

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Re: Organizations changed to Individuals
September 29, 2011, 09:25:13 am

Hi davej,

We are on 3.4.5 and experiencing the same problem of organization records turning into individual records. Did you (or anyone else out there) ever find a solution or post a bug report?

Thanks,
Eliet

Erik Hommel

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Re: Organizations changed to Individuals
September 30, 2011, 12:48:01 am
Did you check this issue on the demo site? Does it occur there too?
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

Eliet Henderson

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Re: Organizations changed to Individuals
September 30, 2011, 12:47:51 pm

I can't figure out what is triggering the conversion, so I can't replicate the problem. I've set up test organizations in my database and on the demo, and performed various actions on the records, but haven't been able to see the change happen. I only noticed it my database by randomly coming across individual records that used to be organizations.

Erik Hommel

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Re: Organizations changed to Individuals
October 02, 2011, 02:36:49 am
Strange  ??? It will be hard to solve or find if there is no way yet to replicate the problem. I have never experienced it so far.....keep watching and give a shout when it occurs again? Do I understand correctly you can now use the profiles without any problem? I assume you know how to get them back into organizations?
Consultant/project manager at EEatWork and CiviCooP (http://www.civicoop.org/)

davej

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Re: Organizations changed to Individuals
October 03, 2011, 03:09:05 am
Hi Eliet,

Quote from: Eliet Henderson on September 29, 2011, 09:25:13 am
We are on 3.4.5 and experiencing the same problem of organization records turning into individual records. Did you (or anyone else out there) ever find a solution or post a bug report?

We haven't found a way to replicate the problem so haven't filed a bug report; maybe it's useful though to have a bug report so that people who experience the problem can record their detailed observations and maybe in time we'll pin down what triggers the problem. Useful to know that it's not just happening on one site and is not restricted to 3.3.5 .

Could you post more details of what you've found? E.g. if you could ascertain from database backups when a record changed type, and see if there's anything in the contact's change log around that time, it might provide a clue.

Dave J
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  • CiviCRM Community Forums (archive) »
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  • Organizations changed to Individuals

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