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  • CiviCRM Community Forums (archive) »
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  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Event confirmation problem
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Author Topic: Event confirmation problem  (Read 1627 times)

zither

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Event confirmation problem
July 20, 2011, 12:29:40 pm
I created an event with online registration. When I tested it, I got a blank page after filling out the registration form and clicking Continue. I never got to a confirmation or Thank You page. I didn't get the confirmation email either, although it was set up to do so. The URL for the blank page is:

http://www.mysite.com/civicrm/event/register

However, when I logged in as an admin to manage the event, the registration data was already there.

What could cause this problem?

jeffw

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Re: Event confirmation problem
July 21, 2011, 12:19:56 am
Same problem here.  Initially it was using up all the 128 meg of memory; I quadrupled that and now it's timing out:
[Wed Jul 20 23:57:58 2011] [error] [client 71.131.177.173] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/ccmcweb/yesfairelections.org/htdocs/contacts-3.3.2_drupal-6.20/sites/all/modules/civicrm/packages/DB/DataObject.php on line 451, referer: (h)ttp://www.yesfairelections.org/contacts/civicrm/event/register?id=254&reset=1

This is on 3.4.4 installed about a month ago, but I'm told it occurred on prior recent installs as well.  I read about the pdf receipt problem, and I have that disabled.  Have disabled all custom code in "custom files" and "custom templates" directories (they are now pointing to empty directories) so should be pure civicrm running.

A conceivably related problem is that CiviCRM (and ONLY that) shows up on the drupal nav menu twice.  The other menu items, including Administer CiviCRM, only show once.  I have checked and there is only one civicrm dir in sites/all/modules; also there is only one civicrm.settings.php in sites/default.  ???
« Last Edit: July 21, 2011, 12:36:08 am by jeffw »

jeffw

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Re: Event confirmation problem
July 21, 2011, 12:29:24 am
Oh, it's not the same as above in that mine doesn't actually register anybody.

zither

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Re: Event confirmation problem
July 21, 2011, 08:16:44 am
I have one more important information here. When I go to the event link as a user (not an admin), I get an error message:

Warning: file()has been disabled for security reasons
in /var/www/vhost/www.mysite.com/httpdocs/sites/all/modules/civicrm/packages/dompdf/lib/class.pdf.php
on line 1992.

Is it something that I can enable?

zither

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Re: Event confirmation problem
July 21, 2011, 07:26:21 pm
I am stuck here. Could someone help?

jeffw

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Re: Event confirmation problem
July 21, 2011, 08:13:04 pm
Looks to me like it found something dangerous in your pdf template, not that I know anything.  Have you tried going to global settings - misc settings and disabling "attach pdf copy to receipts"?

Also if you can give them the last message in your error.log file it would probably help.

zither

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Re: Event confirmation problem
July 22, 2011, 07:23:42 am
Thanks, Jeff, but i don't see the option of "attach copy to receipts" under Administer >> Configure >> Global Settings >> Misc Settings. The screen shot shows what I can see:

http://screencast.com/t/h2LW6AgNnIzj

jeffw

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Re: Event confirmation problem
July 22, 2011, 03:32:08 pm
It's only in the latest release.  There's also a code fix here:  http://forum.civicrm.org/index.php/topic,19624.msg81789.html#msg81789

jeffw

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Re: Event confirmation problem
July 25, 2011, 02:59:45 pm
Any way to get a response?  We can't use event registration.

Dave Greenberg

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Re: Event confirmation problem
July 25, 2011, 04:38:23 pm
Jeff - I think having Civi X2 in the nav menu is a concern and might be a clue?? I would recheck for another copy of civicrm code (esp civicrm.module) sitting in a place that drupal can find it. I would also delete the custom template and custom php directory setting values completely, and probably disable CiviCRM module / log out / log in / re-enable.
Protect your investment in CiviCRM by  becoming a Member!

zither

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Re: Event confirmation problem
July 25, 2011, 07:10:55 pm
An update here:

I upgrade CiviCRM to 3.4.4, and disabled the function of attaching  PDF copy to receipts, but it is still not working. I still got the blank screen after filling out the form.

jeffw

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Re: Event confirmation problem
July 25, 2011, 08:43:34 pm
Well naturally, in the process of turning off civicrm I discovered we had a custom module installed and that's what was breaking it.  Duh.  Still not sure why I'm getting two civicrms; I deleted one out of primary links and it came back after re-installing.  But that's not causing a problem.

Thanks.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Event confirmation problem

This forum was archived on 2017-11-26.