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Author Topic: Rich Text Editor Disappears  (Read 1164 times)

midsouthpeace

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Rich Text Editor Disappears
July 22, 2011, 08:00:29 am
Running Civi 3.4.4 on Drupal 6.22 set up multisite. One site is a dedicated Civicrm database site, the others are traditional sites. The rich text editor was working fine until after I installed CKeditor and WYSYIG modules at sites/all/modules for use by all sites the rich text editor in civi disappears. I have set default editor in Civi to CKeditor, but still no work, works on all other sites though.

Hershel

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Re: Rich Text Editor Disappears
July 24, 2011, 05:46:34 am
Do you see any JS errors? Check in Firebug.
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See here for the official: What to do if you think you've found a bug.

midsouthpeace

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Re: Rich Text Editor Disappears
July 25, 2011, 08:50:57 am
I get a "CkEditor is not defined" error.

It is listed on line 761 of source which is:                     if ( CKEDITOR.instances['html_message'] ) {

Ckeditor is selected as WYSWYG editor in admin settings.

Hershel

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Re: Rich Text Editor Disappears
July 25, 2011, 10:09:08 am
Look in the Net tab of Firebug when the page loads and see if any URLs fail to load.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

midsouthpeace

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Re: Rich Text Editor Disappears
July 25, 2011, 11:45:37 am
Thanks for the help.

It appears that two urls fail to load, ckeditor.js and arrow.png at exampleserver.example.com. All of the other correctly loaded urls point to example.com, so I am assuming that the difference in dns names is responsible.

Can you tell me where I can change these settings?

Hershel

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Re: Rich Text Editor Disappears
July 26, 2011, 02:30:40 am
Administer -- Administration Console -- Global Settings -- Resource URLs
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

midsouthpeace

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Re: Rich Text Editor Disappears
July 26, 2011, 06:52:14 am
Many thanks. That worked perfectly!

Hershel

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Re: Rich Text Editor Disappears
July 26, 2011, 06:53:23 am
Happy to help. :)
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Rich Text Editor Disappears

This forum was archived on 2017-11-26.