CiviCRM Community Forums (archive)

I'm running CiviCRM 3.4 on Drupal 6.22 and have encountered the following problem since at least CiviCRM 3.2 on Drupal 6.19. I updated to see if an update fixed the error, but no luck.

When a user registers for a paid event with multiple participants, there is a 500 internal server error upon submitting the form on the confirmation page. At that point, the payment gets processed, but the participants do not get recorded in the database. An email receipt for the payment goes through, but the registration confirmation email with participant data does not. The error does not show in my server error log, so I don't know what the error is.

The online registration settings for the paid events are as follows:
No registration start/end dates set
Register multiple participants is checked
Allow multiple registrations from the same email address is checked
No pending participant expiration

The include profile for the primary participant is "Name and Address" which includes First Name, Last Name, Mailing Address fields, Email Address, and 2 required custom fields (Individual).
The include profile for the additional participants is "Name" which includes First Name, Last Name, Email Address, and 2 required custom fields (Individual).

I have tried removed the custom fields completely from the profiles and changing the custom fields to be used for "All Contact Types" but still get the error. The only time I have not gotten the error is when registering 1 participant, regardless of the custom fields included.

My suspicion is that the error has to do with creating profiles for the additional participants, but I don't know how to troubleshoot this. Any help would be greatly appreciated.

My payment processor is Authorize.net and we have gotten this error in both live registration and test registration modes.

Here are all of the error messages from today. They seem like they are all timeouts on different functions, but the submission process for the event registration never varied.

[25-Jul-2011 09:37:50] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/table_row_frame_decorator.cls.php on line 65
[25-Jul-2011 09:47:17] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/frame.cls.php on line 686
[25-Jul-2011 09:58:35] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/frame_decorator.cls.php on line 0
[25-Jul-2011 10:11:23] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/frame.cls.php on line 235
[25-Jul-2011 10:14:11] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/frame.cls.php on line 227
[25-Jul-2011 10:15:20] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/style.cls.php on line 1417
[25-Jul-2011 12:58:10] PHP Fatal error:  Maximum execution time of 60 seconds exceeded in /home/theafle/public_html/sites/all/modules/civicrm/packages/dompdf/include/text_frame_reflower.cls.php on line 320

The obvious question is: Can you increase the timeout?

This is the PDF receipt and this is a known issue. See here: http://forum.civicrm.org/index.php/topic,19801.0.html for potential solutions.

My pleasure. Glad we got it.