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  • CiviCRM Community Forums (archive) »
  • Discussion »
  • Extensions (Moderators: mathieu, totten, kasiawaka) »
  • Computer Telephone Integration
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Author Topic: Computer Telephone Integration  (Read 2360 times)

franz

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Computer Telephone Integration
August 05, 2011, 08:34:28 am
Is there any feedback on Computer Telephone Integration with civicrm?

Is there already a module ?
if so, with what hardware ?

xavier

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Re: Computer Telephone Integration
August 05, 2011, 09:09:48 am
Hi,

We integrated a bit with asterisk: modified the templates to have a click to dial feature, doing a lookup to display on the phone the name of the person calling based on the phone number if it exists in civi.

If we find some funding, we'd be interested to work on a better integration (eg logging calls automatically, or at least prepare the activity so that's easier to fill).

X+
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JoeMurray

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Re: Computer Telephone Integration
August 05, 2011, 01:49:24 pm
Heh, Xavier: did the asterisk code end up in a public repo anywhere?
Co-author of Using CiviCRM https://www.packtpub.com/using-civicrm/book

xavier

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Re: Computer Telephone Integration
August 05, 2011, 03:59:04 pm
Quote from: JoeMurray on August 05, 2011, 01:49:24 pm
Heh, Xavier: did the asterisk code end up in a public repo anywhere?
nope, too many specific hardcoded stuff and no time/budget to be able to make it sharable unfortunately.
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franz

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Re: Computer Telephone Integration
August 06, 2011, 05:53:47 am


Quote from: xavier on August 05, 2011, 09:09:48 am
If we find some funding, we'd be interested to work on a better integration

Do you want to lunch a make it happen contribution or are you looking for privates contributions ?

@+

xavier

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Re: Computer Telephone Integration
August 06, 2011, 07:36:07 am
Wasn't aware it was an interest enough for a mih.

I started a page, could you complete it according or your needs, and tell here if you could chip in some money to make it happen?

http://wiki.civicrm.org/confluence/display/CRM/CTI+computer+Telephony+Interface
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franz

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Re: Computer Telephone Integration
August 08, 2011, 04:53:24 am
agree to give money to make it happen

@+
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