CiviCRM Community Forums (archive)

Can you check the subject of message template used for online contribution receipts.
http://drupal.demo.civicrm.org/civicrm/admin/messageTemplates/add?action=update&id=7&reset=1

It should be something like

{if $is_pay_later}{ts}Invoice{/ts}{else}{ts}Receipt{/ts}{/if} - {$title}

HTh
Kurund

Update: I should also mention that there is no option for adding a new message template from within the empty list of message templates.  I've attached a screenshot for clarity.

I tried switching the theme, alas, still no output.  I also checked the civicrm_msg_template table, and it is full of templates, so it should be producing something.  I test-printed and verified the existence of output at the end of the browse function in MessageTemplates.php, but I'm not sure where this function gets called from.  If anyone knows the chain of scripts that produces this output, or has any other advice regarding this issue, I'd appreciate the insight.

Also, now that I've found the templates (in the database table), I'd like to know where the system decides which template is used for the contribution receipts.  I seem to have them all the templates in there, and none of them have a blank subject line, so I'm still confused as to why recurring (and only recurring) contribution receipts would get a blank subject line. 

Thanks!!

Thanks again for your help, Kurund.  I deleted the directory "templates_c" which seems to have been breaking the script because of permissions issues.  After deleting the directory and fixing the permissions, Message Templates, along with other affected pages, display fine.  Weee!

I'm now waiting for a recurring payment to go through to see if my original problem -- that subject lines of recurring receipts may or may not be missing -- was related to the permissions issue as well.