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  • Replies / bounces not coming through
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Author Topic: Replies / bounces not coming through  (Read 2518 times)

bpmccain

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Replies / bounces not coming through
August 09, 2011, 06:25:24 am
Ok, I am back at this problem again. I do not receive any bounce notification on my mailings using CiviSMTP.

When I click Track Replies, and Forward Replies I do not see any tracked replies in my mailing report, nor do I ever receive the reply in the e-mail account I sent the mailing from. If I uncheck these two, then I do successfully receive the reply, but it is obviously not tracked in CiviCRM.

I receive everything else:
Intended Recipients
Successful Deliveries
Tracked Opens
Click Throughs
Unsubscribe

I have done a complete re-install of CiviCRM since I last posted this problem in:
http://forum.civicrm.org/index.php/topic,19021.0.html

SOAP is enabled according to phpinfo():
Soap Client   enabled
Soap Server   enabled

When I visit:
http://Pathto/dp/sites/all/modules/civicrm/extern/soap.php

I get a blank page. Other posts I have read said I should download an XML file, but this was for older versions of Civicrm - is this still true?

Is it something to do with EmailProcessor cronjob?

Any ideas?

At this point, I am willing to hire someone to fix this.

Brian

shane

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Re: Replies / bounces not coming through
August 11, 2011, 02:25:40 pm
Hi Brian,

this is a known issue with CCRM 4 - bounces, replies, unsubscribes and etc not coming through.

we have submitted a bug to CCRM and proposed a patch:

http://issues.civicrm.org/jira/browse/CRM-8638

and are currently working with the core team to get it into the next version 4.0.6

thanks,

-Leyla
CiviSMTP Support

shane

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Re: Replies / bounces not coming through
August 11, 2011, 02:49:32 pm
to answer the other 2 questions:

blank page is expected when accessing the soap.php through a web browser. what you want to look for is whether http response is 200 rather than 500 which means a server error. if you're getting http response 500 then there is an error and you need to check your server error logs.

EmailProcessor cronjob is not necessary for CiviSMTP setup as your bounces, replies, unsubscribes and etc will go through CiviSMTP servers and be handled using your soap.php

bpmccain

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Re: Replies / bounces not coming through
August 11, 2011, 06:39:57 pm
Thanks Shane. I do get a http response of 200, so I guess that is working.

Looking forward to the release of 4.0.6 I guess! Until then I will just not track replies.

Thanks

bpmccain

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Re: Replies / bounces not coming through
August 11, 2011, 06:42:49 pm
I see the issue only refers to 4.0.5. I am still on 4.0.4.

Does it affect all 4.0 installs, or is it specific to 4.0.5?

Brian

shane

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Re: Replies / bounces not coming through
August 11, 2011, 10:21:39 pm
Hi Brian,

yes, there were 2 related issues.

there is more info here including a solution that you can use until 4.0.6 comes out:

http://forum.civicrm.org/index.php/topic,21119.0.html

-Leyla
CiviSMTP Support

bpmccain

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Re: Replies / bounces not coming through
August 16, 2011, 01:25:17 pm
Hi Shane,

I've applied the fixes for Drupal 7 and CiviCRM 4.0.5.

My bounces / unsubscribes are now showing, but I am still not receiving replies. Could you look into it for me? Username is nbla.

Brian

alleyla

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Re: Replies / bounces not coming through
August 16, 2011, 02:29:10 pm
we'll look into it and let you know what we  find.

thanks,

-Leyla
CiviSMTP Support

bpmccain

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Re: Replies / bounces not coming through
August 16, 2011, 06:23:48 pm
Thanks Leyla.

One question: the only part of the setup that I am not able to follow directly is part 6. In CiviCRM 4.0.5 there is no 'Default Option', and there is also a box 'Used For' where you must select Bounce Processing, or E-mail to Activity which is not discussed in the civismtp setup guide:
http://civismtp.org/drupal/node/1

I have Bounce Processing selected. Would that have any impact?

Brian

alleyla

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Re: Replies / bounces not coming through
August 17, 2011, 02:36:31 pm
Hi Brian,

replies for your account are being processed fine on our end, no errors.

last one was  on Aug 16 19:17:04 CDT

Are they showing up in your CiviMail report?

Please try replying again and let us know by email to civismtp [at] uas.coop the reply from address, what from address you used in the mailing as well as specific date/time so we can check our logs again.

Additionally please send another mailing and include civismtp [at] uas.coop on it so we can check it out.

thanks,

-Leyla
CiviSMTP Support
« Last Edit: August 17, 2011, 02:48:34 pm by alleyla »

bpmccain

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Re: Replies / bounces not coming through
August 17, 2011, 04:26:20 pm
Hi Leyla,

I have sent out another mailing, this time including you as a recipient.

I have also replied again as you have asked for.

Your receipt times of my e-mail replies last night are correct, so it is strange they are not being logged. Are you able to tell which e-mail address they are then forwarded to from you?

Brian

bpmccain

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Re: Replies / bounces not coming through
August 19, 2011, 09:00:21 am
Any luck?

alleyla

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Re: Replies / bounces not coming through
August 20, 2011, 06:24:06 am
Hi Brian,

we're still looking into it. I'll give you an update today.

thanks,

-Leyla
CiviSMTP Support

alleyla

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Re: Replies / bounces not coming through
August 20, 2011, 01:26:01 pm
Hi Brian,

this issue should be fixed now. i sent you a reply to your test mailing. let me know if you got it and if replies are working for you now.

thanks,

-Leyla
CiviCMTP Support

alleyla

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Re: Replies / bounces not coming through
August 20, 2011, 01:41:07 pm
to answer your question about instructions for step 6: Bounce Processing will work for the "Used For" setting. I will update the instructions on our site so it's less confusing :)
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Replies / bounces not coming through

This forum was archived on 2017-11-26.