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  • CiviCRM Community Forums (archive) »
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  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Stuck in "running"
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Author Topic: Stuck in "running"  (Read 1811 times)

BusinessMediaCenter

  • I post occasionally
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  • Posts: 82
  • Karma: 2
  • CiviCRM version: 4.1.x
  • CMS version: Drupal 6 & 7
  • MySQL version: 5
  • PHP version: 5
Stuck in "running"
August 17, 2011, 03:12:44 pm
Hello

Other than some bounce problems our mail has been working.  I recently had to cancel a running job, now afer doing this no mailing will ever complete, and stays as "running."  When i vist the cron page, all i get is a blank screen, no errors.  When i try to reset the queue, nothing happens, just lists all mailings.

This is what i get...please advise.  Also, I have almost had it with civicrm mail, can anyone tell me how much it would cost to have a consultant just fix my problems???  thanks

Intended Recipients   272
Successful Deliveries   0 (0.00%)
Tracked Opens   0
Click-throughs   0
Forwards   0
Replies   0
Bounces   0 (0.00%)
Unsubscribe Requests   0 (0.00%)
Scheduled Date   August 17th, 2011 4:24 PM
Status   Running
Start Date   August 17th, 2011 4:30 PM
« Last Edit: August 17, 2011, 03:15:19 pm by everything »

BusinessMediaCenter

  • I post occasionally
  • **
  • Posts: 82
  • Karma: 2
  • CiviCRM version: 4.1.x
  • CMS version: Drupal 6 & 7
  • MySQL version: 5
  • PHP version: 5
Re: Stuck in "running"
August 17, 2011, 03:37:20 pm
I have deleted one of the cancelled emails, and now the job is sending, I will report back if any more issues, thanks

aluidens

  • I’m new here
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Re: Stuck in "running"
December 06, 2011, 06:11:40 am
What was the result and the issue and the resolution to this problem.  I am experience a similar problem after CiviMail has been running well for quite some time.

Thank you in advance for your assistance.

Best regards,

Angelo.

BusinessMediaCenter

  • I post occasionally
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  • Posts: 82
  • Karma: 2
  • CiviCRM version: 4.1.x
  • CMS version: Drupal 6 & 7
  • MySQL version: 5
  • PHP version: 5
Re: Stuck in "running"
December 16, 2011, 01:02:33 pm
Hi Angelo.  Honestly I am not sure what the core issue was.  However, after deleting the "running" email and flushing caches, then restarting the mail the issue was resolved, you might want to try that

aluidens

  • I’m new here
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  • Posts: 28
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  • CiviCRM version: 3.4.8/4.1.1
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  • MySQL version: 5+
  • PHP version: 5.1+
Re: Stuck in "running"
December 27, 2011, 04:40:29 am
How do i flush the caches?

Thank you in advance for your assistance.

Angelo.

Aahar

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  • CiviCRM version: 3.4 and 4.0
  • CMS version: Drupal 6.17, 6.x and Drupal 7.x
  • PHP version: 5.2
Re: Stuck in "running"
December 27, 2011, 05:05:49 am
May be:


Delete files with cached settings
Drupal:
<drupal-root>/sites/default/files/civicrm/templates_c/* (cached versions of Smarty templates that will be rebuilt)
Joomla:
<joomla-root>/media/civicrm/templates_c/*

See point 6 http://wiki.civicrm.org/confluence/display/CRMDOC40/Moving+an+Existing+Installation+to+a+New+Server+or+Location

aluidens

  • I’m new here
  • *
  • Posts: 28
  • Karma: 1
  • CiviCRM version: 3.4.8/4.1.1
  • CMS version: J1.5.25/J2.5.4
  • MySQL version: 5+
  • PHP version: 5.1+
Re: Stuck in "running"
December 27, 2011, 06:38:31 pm
Thank you very much.

The clearing of the cache made it work. So, the cache keeps the changes to the configuration form becoming applicable and operationally valid until it is cleared.

Best regards,
Angelo.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • Stuck in "running"

This forum was archived on 2017-11-26.