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  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • CiviMail reports success, but mail never sent
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Author Topic: CiviMail reports success, but mail never sent  (Read 2938 times)

philstevens

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CiviMail reports success, but mail never sent
August 21, 2011, 02:37:58 pm
I've got an instance of CIviCRM (Drupal, 3.4.5) with CIviMail that I am configuring. The mail component has proved itself to be maddening. I can send mail directly from the postfix if I telnet localhost port 25 and issue MAIL FROM: and RCPT TO: commands. I can send mail using the PHP mail() function by using a simple template. The option to send a test email in the admin console works. All settings have been triple checked. If we create a new mailing and send a test email from the CIviMail interface, it reports success but nothing is sent. Nothing appears in the postfix logs either. If we go ahead and schedule the mailing for immediate delivery, the cron runs (wget method) and the status shows as complete, but again nothing actually goes out and nothing appears in any logs.

Where is the best place to start debugging this?

Donald Lobo

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Re: CiviMail reports success, but mail never sent
August 21, 2011, 10:52:56 pm

can u check and ensure that you have not enabled the "logging" option in civimail in your civicrm.settings.php file

there should be some log messages in your postfix logs when doing a test mail etc

lobo
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philstevens

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Re: CiviMail reports success, but mail never sent
August 22, 2011, 02:13:29 am
/* facepalm */

Brilliant...Thanks lobo, that was it (and that was why the body of each of the mailings was in that log file). Now to test the bounce feature.

cheers,

ps

redwoodenergy

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Re: CiviMail reports success, but mail never sent
July 13, 2012, 09:48:49 am
I have a similar problem on Joomla 2.5 and CiviCRM 4.1.2

Only, I have checked the Mail_Log setting and it is not enabled.

I have scheduled a mailing, refreshed the queue, the report says that the mailing was successful, but nothing is sent to the contacts.  I know because I am one of them.

Test emails send without a problem.  This is a fresh install.  I can't figure out what is wrong.

Help?

Thank you!

Donald Lobo

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Re: CiviMail reports success, but mail never sent
July 13, 2012, 10:09:33 am

1. by test emails are sent, i assume u mean they are delivered to your inbox

2. if the above is true, most likely your mail server is refusing to send emails with a verp address. Seems like it is accepting the email and returning success but not delivering the email. Might want to check your mail log and get more details as the mail flows thru the system

lobo
 
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redwoodenergy

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Re: CiviMail reports success, but mail never sent
July 13, 2012, 12:49:41 pm
1. Yes.

2. I don't know how to check the mail log.  I've searched forums for a "how to check mail log" but that didn't bring any results for Joomla, CiviCRM or Dreamhost.

I did find a way to get around the VERP by setting up a gmail account to handle bounce emails.  However, I see this as only a temporary fix, and would like to know more about fixing this for real.

Donald Lobo

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Re: CiviMail reports success, but mail never sent
July 13, 2012, 04:14:00 pm

are you using dreamhost shared hosting services? Not sure if they allow verp based email addresses for mails there

in general we do not recommend the cheaper hosting services for civicrm.

lobo
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irebout

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Re: CiviMail reports success, but mail never sent
July 26, 2012, 06:14:55 am
I am having the same problem.  It's showing that it has been sent in the test, however I am not recieving it at all.  I am using Drupal 7 with Civic RM 4.1.0.  Where would I find that config file to make sure I am not logging?  Or is that an older version? 

Thanks

Ike

Donald Lobo

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Re: CiviMail reports success, but mail never sent
July 26, 2012, 07:04:38 am

Might want to upgrade to Civi 4.1.5. We had a few cron issues in earlier 4.1.x versions

lobo
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irebout

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Re: CiviMail reports success, but mail never sent
July 26, 2012, 08:06:11 am
I updated to 4.1.5 still having the same issues.  If I go to mail, it just says that the test email sent fine, if I go into SMTP I cannot get anything configured, tried three different SMTP accounts as well (godaddy webmail, which i would prefer, and two different gmail accounts)  Can not get this to work for the life of me.  I only need it to send a confirmation email to me (the webmaster) when someone fills out a form so I can verify that the data is all in there.  I'm not using it for a mass mail or anything of the sort.  If you have any ideas I'd be open to it. 

irebout

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Re: CiviMail reports success, but mail never sent
July 27, 2012, 10:02:02 pm
I figured out how to use the SMTP with GoDaddy webmail.  Not a bad workaround especially if your trying to keep your accounts separate.  What had to be done essentially was chaging the verp from "," to ";" and then changing the port to 80 or whatever other port that might work for you 25 3535 are some other GoDaddy ones.  I don't know why this was such a nightmare.  It was kind of odd to be honest.  Thanks for the responses guys!
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • CiviMail reports success, but mail never sent

This forum was archived on 2017-11-26.