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Author Topic: Unable to view reports on mailings  (Read 753 times)

Dennis Gray

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Unable to view reports on mailings
August 24, 2011, 06:14:10 pm
I've created a virtual machine with a replica of a production database. When I try to view the report of a mailing, I get nothing but a white screen and no data for the report is displayed. In production, I can view the report.

I suspect it may be a memory problem but don't get any obvious error messages as CiviCRM would normally issue if it ran out of memory. I have the memory and time for the query in php.ini set pretty high.

Can anyone suggest any troubleshooting techniques? I do not see anything in any logs.

This is CiviCRM 1.9, which we are still running in production for a while longer.
« Last Edit: August 24, 2011, 06:38:40 pm by Ozyank »

Hershel

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Re: Unable to view reports on mailings
August 25, 2011, 05:48:02 am
All other pages work fine? Look for an error in the Apache error log.
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Dennis Gray

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Re: Unable to view reports on mailings
August 25, 2011, 02:31:52 pm
Can't be sure about "all other pages" working fine but it all looks pretty good. There is nothing in the <site>-error.log. <site>-access.log shows the request being made with.

Dennis Gray

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Re: Unable to view reports on mailings
August 26, 2011, 01:47:36 pm
I know our production release is no longer supported but we will be running it for at least a few months longer. Any troubleshooting tips on this problem would be appreciated. As I said above, I see nothing n the Apache logs that would suggest why the reports are not displaying.

Thanks

Hershel

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Re: Unable to view reports on mailings
August 27, 2011, 01:11:35 pm
Check the headers with the Live HTTP Headers addon, check to see if anything shows up in Firebug. Check on other browsers of course...
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Dennis Gray

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Re: Unable to view reports on mailings
August 30, 2011, 06:54:18 pm
Tried with Firefox and Chrome.

Output of Live HTTP Headers below. I'm not sure how to interpret it.

Firebug just shows a <head> and <body> with no output in between.




http://dadevvm.fareast.com.au/civicrm/mailing/report?mid=10822&reset=1

GET /civicrm/mailing/report?mid=10822&reset=1 HTTP/1.1
Host: dadevvm.fareast.com.au
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip, deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
DNT: 1
Connection: keep-alive
Referer: http://dadevvm.fareast.com.au/civicrm/mailing?reset=1
Cookie: SESSb07c5f993350340081d297d413e760de=7fecd31f44cc384ef60b6ce29224898e

HTTP/1.1 200 OK
Date: Wed, 31 Aug 2011 01:45:58 GMT
Server: Apache/2.2.14 (Ubuntu)
X-Powered-By: PHP/5.2.10-2ubuntu6.5
Expires: Sun, 19 Nov 1978 05:00:00 GMT
Last-Modified: Wed, 31 Aug 2011 01:45:58 GMT
Cache-Control: store, no-cache, must-revalidate, post-check=0, pre-check=0
Vary: Accept-Encoding
Content-Encoding: gzip
Content-Length: 20
Keep-Alive: timeout=15, max=97
Connection: Keep-Alive
Content-Type: text/html; charset=utf-8
----------------------------------------------------------

Hershel

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Re: Unable to view reports on mailings
August 30, 2011, 08:08:03 pm
Hmmmm. Can you try switching themes or disabling other modules? As a test.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Dennis Gray

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Re: Unable to view reports on mailings
August 30, 2011, 08:26:00 pm
This is a replica of our production server so the theme is the same. I'll give that a try but not confident that will help. What other modules would I disable? This does not sound like a sound approach to troubleshooting.

I've got a test instance of the same database running on a "real" machine. The only difference is that this is a virtual machine (Virtualbox). Everything else I've navigated to looks okay.

I may rebuild it on VMWare just to be sure.
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  • Unable to view reports on mailings

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