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Author Topic: New Administrator cannot see CiviCRM menu  (Read 1292 times)

TorstenS

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New Administrator cannot see CiviCRM menu
August 29, 2011, 04:02:53 am
Hi all!

We just installed our CiviCRM on top of Drupal and intended to add an additional administrator. But whatever I do, the new admin can login to the Drupal site, but doesn't see the CiviCRM menu at all.

Here is what I have done:

1. Logged in using the Administrator which has been created upon installation.
2. Created a new Drupal user. That user is supposed to become the new administrator. I gave that user a password, profile information, etc.
3. Used the "Synchronize Users to Contacts" option. It said "No new contacts added", but the number of Drupal user / contacts looks reasonable.

Did I miss a step?

Regards,
Torsten

Kurund Jalmi

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Re: New Administrator cannot see CiviCRM menu
August 29, 2011, 04:50:54 am
1. Can you give more information about your install, CiviCRM version ( Are you using 3.3, if yes why ? )
2. Can you try clearing your drupal and civicrm cache
3. Can you try logout / login

Kurund
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TorstenS

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Re: New Administrator cannot see CiviCRM menu
August 29, 2011, 05:07:35 am
Hi Kurund!

1. I looked it up again. We're on 3.2.3. But I am sure that also in this version it should be possible to add an administrator. The installation was done a while ago but now we have people who want to start using it.

2. I have no idea how to clear either the Drupal or CiviCRM cache. I cannot find any menu items like that.

3. I have logged on and off several times, this isn't the problem.

Regards,
Torsten

Kurund Jalmi

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Re: New Administrator cannot see CiviCRM menu
August 29, 2011, 05:40:45 am
Can you check if your logged in user has "administer CiviCRM" permission. CiviCRM menu will be displayed only to the users with "administer CiviCRM" permission

I would also recommend checking / reading CiviCRM book: http://flossmanuals.net/CiviCRM/

Kurund
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TorstenS

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Re: New Administrator cannot see CiviCRM menu
August 29, 2011, 06:12:55 am
Hi Kurund!

Looking at admin/user/permissions, I have two colums there:

Guest
Authenticated User

How can I access this on a per user basis?

Regards,
Torsten

P.S.: Thanks for pointing me to http://flossmanuals.net/CiviCRM/. I did not see this before. How does it relate to the documentation at http://wiki.civicrm.org/confluence/display/CRMDOC40/CiviCRM+Documentation? Unfortunately it did not provide any hints to my problem.

Doug MB

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Re: New Administrator cannot see CiviCRM menu
September 07, 2011, 12:46:06 pm
[quote ]

2. I have no idea how to clear either the Drupal or CiviCRM cache. I cannot find any menu items like that.

[/quote]

Hi,
I'm new and struggling too.  I'm not sure if this is what they meant but
I found this

maybe this is what they were talking about...
from linux server console  :   drush civicrm-cache-clear (solved a wierd user permission issue I had today)

or logged in as an admin into civicrm ...
To reset the CiviCRM cache (moving from localhost to live site for example) goto this address:
yourdomain/index.php?q=civicrm/menu/rebuild&reset=1
or maybe just clearing the browser cache ( but that didn't work for me earlier) :P

Good luck!

Doug
Civicrm Mentee seeking Mentors :)  I'm starting with book.

My first Civicrm project will be converting our non profits 12 year old Imis 3.5.8 database to civicrm.

e_mason

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Re: New Administrator cannot see CiviCRM menu
September 09, 2011, 06:13:37 am
"Clearing the cache" in CiviCRM seems to refer to deleting  ALL contents of the templates_c folder in your (Drupal) files/civicrm folder.

It has worked wonders for me.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • New Administrator cannot see CiviCRM menu

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