CiviCRM Community Forums (archive)

Hi all,

I need to use the {contact.last_name} token in the subject of a system workflow message template. It doesn't seem to get filled when I send the message. I've also tried display_name and billing_name. Actually, first_name is the only one that's worked, so far.  I've tried with event and contribution receipt messages.

Can anyone offer trouble-shooting advice?

TIA